I just recently have started selling templates and writing in the last couple of months and i have already got screwed. I was working on several templates that a guy never hushed until I sold them to him. He offered me 325 for 20 templates that was still being worked on. I also had to animated banners and logos for them. Anyway he paid for them and after i sent him the work he reversed through paypal. All the writing work i have done over the last week is pretty much useless. Im now 185 negative. People really shouldnt be able to do this but because it was not a physical item i cant do anything about it. Thats like 20 writing jobs and tons of forum postings that i have done downt he drain. So if anyone still owes me a payment please do not send it to the email address pm me for other payment options.
Im not arguing with your frustration - but imagine the scenario the other way around. You pay someone for a template, and you dont get it. What recourse would you have if Paypal doesnt do this? Its a no win situation.
I would never pay full price upfront for something but he got not only one but 20. Plus all the extras that went along with it. Makes me mad grr!
325$ got chargeback! That really sucks. I guess just remember next time not to send everything at once. Maybe just send a quarter of it and get the money. Then give the rest, but he could chargeback... Im sry for the negative money you got on paypal
paypal does suck but im not familiar with any of the other payment processors. I dont know how to use moneybookers
You would simply state in the dispute that the product you sold was intangible and Paypal should step out of the middle and payment should stand. Paying for intangible products with paypal is at your own risk. This is usual case, unless this is common practice of seller then paypal will refund intangible product fraud. Just as I have experience with purchases through paypal.
Why do you blame Paypal for this ? It was the buyer who initiated the dispute. If you want to blame, blame it on the buyer. Try work with him to close the dispute. Paypal was made for eBay auction and not so much for intangible because there is no way to proof that delivery is made and thus there is no merchant protection.
PinkMisfit, I too learned this the hardway. That's why I opened up my own merchant account and it's much cheaper than Paypal. It runs me about $15 bucks a month and chargebacks are not as simple as "clicking". If you want me to give you a suggestion as to some good merchant account services, shoot me a message.
I disagree. A honest buyer, if unhappy, will email saying he's unhappy. Will ask for a solution, including refund. By doing a chargeback right away without comment is a proof of fraud.
I don't think a chargeback was raise. The buyer from what I read just open a Dispute with Paypal. This is the opportunity which the buyer and seller can work with each other to resolve the issue with Paypal being the moderator.
Yeah, you can't blame paypal for this..., as it is not their fault their are multiple frauds on the net. Sure, they could do a bit more to prevent it, but they do the best that they can, and if you have ever read stories like this before, people always get screwed over "virtual items".
It will never be Paypal's fault. Paypal is just a tool. I can't wait to hear the buyer's response, if any...
next time get the mailing address and send the person a letter with tracking. When a dispute is opened, simply supply the tracking number and don't mention anything about a digital product. Someone screwed me (tried) for $1000. I learned a few things the hardway.
Ok, i don't know where you are from nor how the mailing works in your country. Anyway, if i was in your place (usually i do it this way when big $$ is in question and client prefers to pay via Paypal and not my creditcard merchant processor) i would burn the work in a CD, and send the CD via snail mail with a return of receipt signed from your client. This could pretty much help, even tho, it still won't be a tangible product. There are other ways how you (the seller) can protect yourself from scammers. I would still prefer to use merchant (i use 2checkout) instead of PayPal for higher paying projects. I feel sorry for you, and i know how you feel, have passed this too back in the past.
Paypal started off supporting online auctions such as eBay and that's why eBay bought Paypal. The bulk of Paypal transaction still goes through eBay and was geared around it. eBay typically deals with physical products and on their website, it is clearly stated which situation in which a seller is protected and that is physical products with independent proof of delivery. There is no way you can verify through a 3rd party that a virtual product is delivered. Paypal is just a platform and no goods passes through their hands including virtual product. Of course if they acted as escrow where you upload the virtual product to them and they send to the buyer then at least there is some way to verify delivery. In the end, it is the seller and the buyer which should do their due diligence and not place the onus on Paypal. Besides, who stands to the gain the most from a sale, it would be clearly the seller. Besides, Paypal wasn't the one who initiate the deal, it is the buyer and seller. It is like if you sell something to someone and they do a dispute, you cannot blame the bank or the central bank for the deal just because you use money issued by them