I Would Suggest Paypal to review its Agreements Again . There have been many chargebacks from Paypal . If a person goes beyond Negative Balance due to charge backs . Paypal will debit the payments made by the person to other paypal accounts . Indeed many merchants are facing problems just because one paypal account has been charged back . Paypal charges fees for all transactions made by premier and business accounts . Why is the fees for when there is no protection. The Seller protection policy is only limited to few countries . Only Few ? Why is it only few when paypal offers its service to many countries. Why is a Discrimination ?? What about the sellers in other countries ? Why to have Fees for Transactions if you cant provide protection to others country sellers. I am sure if this dicrimination is taken in legal . Paypal may have to surely changr the sellers protection policy to all the countries its providing service.
Ditto. Paypal sucks. I have a great deal of animosity against that site and it's monopolistic practices.
I am just checking the ways to sue paypal . Just taking to few lawers in here .. But not sure how usefull it is . They have totally charged me back 2700$ uptill now . and also they have even charged back many hosting companies i paid . Thats real bad . Can anyone have a good clear idea on how to sue paypal regarding this . Its their mistake to accept stolen credit cards. They just cant make the seller liable for it .
If you work with other payment providers which accepts credit cards, the seller is liable for all chargebacks. Most would go as far as charge you an additional fees for every chargeback you get. No one likes chargebacks but it is part and parcel of doing business on the web. You as a vendor should make your due diligence to as to determine if the customer is who he claims to be. Paypal processing is done via their bank and it is automated, it is not possible for them to check every single transaction if nothing seems unusual. You cannot put Paypal at blame for everything. Paypal fees are low counting the fact that most of the charges would go to the processing banks which amounts to about 2 to 3%. As long as the card holder does not report that his/her credit card has been stolen prior to the purchases, it is not possible to determine that they are stolen. The fees are to cover the cost of operations and to pay the various banking partners their fees. If paypal was provided free for all, it wouldn't have been where it is now. Welcome to the real world! Paypal works differently than most other payment processors. They typically would work directly with the local banking system to provide their services. If it is deemed that the country's regulations are not in line with what they can work with, paypal does not deal. Also to reduce the level of fraud, paypal is not available to countries which are known to be bad for business. If they accept all countries then chances are you will be complaining more about frauds and chargebacks. I believe what they do, they do to protect their customers.
All of my husband's chargebacks came from Ebay sales. What is the appropriate due dilligence there? A shipment was lost, and despite telling them to order insurance and their refusal to do so, because we didn't respond (thought it was a phishing email) while they were deciding the case, they sided w/the buyers. We got no phone call or letter or whatever. Didn't know anything was wrong until the accounts (his, then mine, a clients', our churchs' and a friends') were locked. We've no recourse, I've been told.
From what I understand, Seller Protection comes when you have proof of delivery and as such, the best option may be to factor in insurance into the general cost of shipping. If not, making a photocopy of the envelope or package. The other option is to only deal with verified and registered paypal holders. With that, you will have a verified mailing address. Ask for a phone number in order to contact the buyer. If it looks suspicious or the buyer did not respond to your initial emails or you cannot agree on the terms, perhaps a refund at the offset may be the best option.
Even if you have all the proofs sellers protection policy is limited to The transaction between a US, UK or Canadian buyer and a qualified US, UK or CA seller https://www.paypal.com/cgi-bin/webscr?cmd=p/gen/ua/policy_spp-outside I have sent paypal everything i had. even tracking number and delivery reciept . Just because i dont belong to US ,UK,CA i am not covered under seller protection
Yes, that is no big secret that the seller's protection policy is limited to US, UK and Canadian transactions. If you did not agree with those terms, you should not have used Paypal for it. At least Paypal has some protection, other credit card processors do not offer you any protection no matter where you come from. Generally, online payment processors favors the buyer. That's pretty much how the bank works too when dealing with credit card transactions online and offline.
Why to have a discrimination when they accept sellers from other countries and not providing them Seller Protection ???
They are not operating in countries outside of the US, UK and Canadia and they cannot verify if a transaction is done outside of those countries or if both the buyer and sellers are working together to default Paypal. I am sure that if Seller Protection is opened to every single countries, Paypal would be losing a lot of money because any chargeback means that it would be out of pocket for Paypal as they will need to return the money to the bank whether or not the vendor does that or not. It is not a discrimination, I believe it is because they need to protect their business. Like I said before, no other payment processor that I know apart from Paypal offers Seller Protection. It is just not the norm. You should be thankful Paypal does offer limited option in seller protection even if it is limited to a few countries.
Well, it's all about to change for them anyway. Google checkout allows me to send invoices or integrate into my site. Between MoneyBookers, Google Checkout and Bidpay, I'm ok. I have the money to pay Paypal and reinstate my account, but I refuse to pay them money that I don't legitimately owe. A year ago, when there were less options, possibly I would have chalked it up to the cost of doing business. Now, I have options and while they can certainly lose the thousands of dollars in fees they got from my account from Jan-June of this year without even feeling it, more and more stories like this mean people are looking for an alternative. Google results for PayPal alternative: 6,920,000 + 2.5 M for the plural Number of people registered at just one PayPal alert site: 16K Go Google Checkout!
Not sure when they are going international, but I'm sure it won't be as long as it would be for most companies.
Yep, paypal sucks on seller side..Also they are avail in few 55 countires only(Not sure) I think paypal should improve the support.. Saad
Paypal is available in 103 countries now. If Google Checkout is anything like how they manage Adsense, you will be sure that it may get a lot worst than Paypal with accounts being terminated for fraud and illegal usage. From what I see, Paypal allows funds transfer from parties to another, Google Checkout is just a payment option for credit card processing. It is really no different from the existing 3rd party credit card processors such as 2checkout or Worldpay. I am not sure what makes it so interesting apart from Google's goal of world dominance. From what I am reading on the Google Checkout website, it does not offers Seller protections for Virtual Products and they will offer it only if there is proof of delivery and depending on the dollar amount, would require a signature from the buyer.
While I agree with one of the posters above that PayPal is just doing what other credit card companies do, my problem with PayPal is they falsely claim that their payment processing is safer than the competition. The difference is my competition gives me all of the info I need to do verification. PayPal just gives you PayPal ID of payer, payment is good, and the ammount. Not much I can do with verification on this info.
With Paypal, I use the Buy Now button option and set it to also include Mailing Address so that gives me a little more to work with. I would check if the account is verified and if it is not, I will refund the order. In any case, I do not deal anything more than $35 with Paypal unless I know them personally.
There are all kinds of things that irritate me beyond just the charge back issue. To deal with the charge back issue, I always send out goods of any value via certified mail with return receipt. The post man making them sign a certified receipt certainly discourages fraudulent charge backs. I don't think that signing for a FedEx or UPS parcel has the same psychological impact on people as signing for a certified package as people don't receive certified mail very often. Other things that I don't like about Paypal deals with their "control panel" and company identification options. We are only allowed one account per person, but I run several different companies and websites. It would be much better to be able to more closely associate packing slips payment screens etc. to each individual company/website. I'm also displeased that we have to use our paypal email address in our Paypal web forms instead of a different string. I don't mind customers having my PayPal email address once they order something, but I hate automated bots being able to scrape my Paypal email address from web forms like those used in vBulletin's paid subscriptions. One feature that is sorely missing from Paypal's account control panel is the ability to file transactions into different categories so that it would be easier to manage and track transactions for different operations. In general I think the Paypal account control panel is a usability nightmare that needs to be totally reengineered from the stand point of the user. Finding important tools like IPN (instant payment notification) is a royal pain in the ass. The control panel is cluttered, clunky and confusing. In general I don't like receiving money of any consequence via Paypal but there aren't very many good alternatives. I do think there needs to be a strong competitor to Paypal to rein in some of their monopolistic practices.