1) Customer paid me through credit card using paypal link 2) I shipped the product from India. Shipment date : 7th march 2009. I sent the scan copy to customer. 3) USPS is yet to display the details. 4) Customer threatening to chargeback if she doesn't get status by saturday Evening. Spoke to customer and trying to pacify her. But she goes for chargeback, she gets the product and not only that she gets the money plus a negative mark in paypal for me. And to avoid chargeback, how to pay her directly as REFUND ?
how did you ship it and just because it hasnt showed up on usps ( worst tracking ever ) when it hits her house it will come up on usps ! p.s. if you shipped from india on march 7th it def isnt in usa yet!
email USPS and forward a copy to the customer, also tell that customer that you've emailed USPS inquiring as to why it hasn't shown the status on the website yet and it might lead you to financial loss. That should hold the customer from doing chargeback since he/she can see that you're doing what you can to solve the matter.
see this page: http://www.usps.com/customerservice/welcome.htm?from=home_footer&page=CustomerService you can either call them(recommended) or email them. i would also recommend calling the customer if the amount was big... It all basically depends on the mentality of the customer..
Sent customer the scan copy of India Post also but still not agreeing and says ... will contact credit card company if it doesn't show up in USPS...
he must've thought you had faked it...try giving her another proof, like record your call with USPS and send it to him...might help
The movement particulars of EU28693XXXXIN are as follows: Date & Time From Office To Office Event Remarks 06 MAR 2009 10:37:49 GHAZIABAD Article Booked 06 MAR 2009 21:21:30 GHAZIABAD CSO NEW DELHI Article Bagged Cant connect to USPS since it says telephone Number is invalid. But if its NOT showing in USPS, does that mean its still in hands of India Post and NOT USPS. IF not USPS, then will USPS guys help me to track it ?
But if its NOT showing in USPS, does that mean its still in hands of India Post and NOT USPS. IF not USPS, then will USPS guys help me to track it ?
I spoke to USPS guys and they have no clue as on saturday evening regarding this item. Whereas they is NO UPDATE after 6th march on India Post Site. The movement particulars of EU286XXXXXIN are as follows: Date & Time From Office To Office Event Remarks 06 MAR 2009 10:37:49 GHAZIABAD Article Booked 06 MAR 2009 21:21:30 GHAZIABAD CSO NEW DELHI Article Bagged Cant understand what India Post is DOING for 7 days with the package !!!
Its STILL Article Bagged. Looks like New Delhi Customs got some Issues. Need to reship the product :-( Loss of 100$ ..