Hi I did use a verified paypal account for this. I recently used paypal to sell an account that we both agreed to trade for the set price of 650$. He offers to send the payment before I send the account info, which sounded like a safe trade. The payment was set to pending for over 15 minutes which seemed odd, and then he chose to reverse it, and paypal closed the dispute instantly. I sent in screenshots of the trade to paypal, is there any other way I can get this money from the trade back?
I am afraid you can not...Paypal always side with the buyer.. I think you had better contact the buyer...
Well in this case PayPal will favor buyer only because you are dealing in intangible goods and there is minimum chance for you to get your money back unless buyer himself returns that. Regards
Nooo, I was not trading paypal accounts, I was selling a gaming account for something else. Why does paypal allow such easy reversals?
Actually, they do not side with the buyer in all cases, and in this case should not, as their terms very specifically state that they do not cover intangible items! Did they try to contact you before this about this sale? What can you do? Well, honestly, there's not much you can do, but try this: Call them (don't email them, call them). Explain to the person you're talking to that this is an intangible item and their policies do not cover this in any way. This usually gets the ball rolling to get your money back. Now, if the customer paid via CC, not funds in their account, then you're screwed, because THAT is the only way paypal will ever refund 'services' or 'digital item' purchases.
Update: I do have my gaming account back and will sell it through a bank2bank or similar SAFER transaction to a more trustworthy buyer. So all is well, thanks to a phone call with the gaming customer support. Anyone have some suggestions? I have my money in a Chase bank account, maybe a method that can be set up fairly quickly for an online transaction? @twhiting9275 Thank you for help, I believe the transaction was paypal to paypal.
For anything over $500 involving new customres, I always recommend one of two options. #1: 1/2 down, services start to be performed, then the final 1/2 (via paypal). Obviously not going to work in a game transfer #2: escrow . There's a reason escrow works, the customer's money is taken by a reputable company, then transferred to you. Of course, you're going to lose a little bit more (not sure how much??), but this is probably your best option.
There is one thing you can do, as a seller, when trading intangible goods to improve your chances of not being scammed. This method has worked for me in the past and I have a logical explanation for how it works but I cannot offer any guarantees that it will work for you. What you need to do is instruct the buyer to make a donation to you. This cannot be done directly from the PayPal account, but you can set up a web page with a "donate" button. Normally, PayPal allows the buyer to create a dispute for 3 reasons: items not received (the seller did not send the items to the buyer), items not as described (the seller sent something else) and unauthorized access (someone hacked your PayPal account and made that transaction). In the case of donations, the first two reasons do not apply, for obvious reasons. For some reason PayPal still lets you dispute a donation claiming them, but I believe they always dismiss these claims (I can't verify this so don't take my word for it). If the buyer claims unauthorized access, I believe PayPal checks for signs of the buyer's account being compromised (password guessing, unknown IPs logging on the account, who knows) and if there is no sign of foul play they also dismiss the claim. I've won several disputes this way without even replying to them. All I did was let the 2 weeks fly by and let them escalate to claims.
never ignore a chargeback, that's the #1 rule of any business. If your customer has a problem, address it, but NEVER ignore a chargeback. This will only get you in more trouble. All you have to do for intangible items is explain to paypal that it is an intangible item. They have no course of action at that point but to reverse the transaction in your favor.
I run online games and these chargebacks are always from players who want purchasable in-game benefits for free. People will always try to cheat and this board is full of stories about them. However if there is a problem, I assure you it is discussed with the player in question. Real problems are usually stuff like donations not crediting automatically (PayPal seems to do maintainance pretty often now and donations made during that time can take up to 1 hour to credit) or not understanding that eChecks donations are not instant and take up to a week to be processed.
PayPal does not always stick with the buyers. I've had my share of ****ing buyers who reverse the payment after they receive the goods/service. PayPal is very diligent and attentive. Just present your case well.