i sell software and i have a customer order a software pay by paypal today i got a dispute the buyer claim that transaction was made without the account holder’s knowledge or consent and the buyer didn't download the software and paypal deducted the money from my account anyway i want to solve this dispute i got the following options to solve it Provide Shipping Information. I have not shipped the item and I will refund the payment. I have refunded the payment for this transaction. which one i should choose best regards