I sold one of our printer on eBay. It was a 3 years old Xerox 860DP with less than 16,000 pages printed and was in perfect condition. It sold for $420 + $112 shipping. The buyer filled a complain coz the printer case is broken and wants a refund. Guess what this morning I received the complain and have to respond to but Paypal took the $532 away already! What the @#$#@ is that? don't even have time to reply that the $$$ are gone already. When I filled a complain for an eBay item not received I never got my money back.
That is really bad. For me personally I like PayPal very much and heavily depending on them to fullfill all my payment requirements. So far so good.
If they don't hold the money, you can just transfer it out of your account. I like that feature...it has saved me hundreds of dollars from buyers that never delivered on a promise... Contact paypal...they are usually good about solving disputes.
Many people are just trying to have something for less and the merchandise as it would be in shop in best - sealed. I wouldnt like to be in your position. The ebay charged you and you sent printer. It is like a theft.
I hope the money is just on hold. I filled their form to reply but in 200 character box you can't put really much so I followed up with a detailled email.
I had someone dispute a $1.95 directory submission . I told ebay where the link was and that I would refund the money less finance charge if the guy wanted. They ended up sitting on it long enough that the idiot did a credit card charge back! All this for $1.95! Yes I did get sharged $10 for the cargeback, then 1.95 for the payment. I do not blame paypal for this as it is not thier fault this complete idiot did a chargeback.
Paypal does indeed suck. I sold an expensive McIntosh 6 channel amplifier for $1500 on ebay. The buyer paid with paypal. He recieved the item, and gave me a good feedback. 3 months later, I checked my bank balance, and I see that paypal had sucked $1500 out of my bank. The buyer told them he never made the purchase. I had a signed delivery receipt, and a good feedback from him, (and ebay owns paypal). They said "read my terms and conditions" The buyer can dispute the purchase for up to 6 months later.. And paypal found in his favor. I lost $1500 and my amp. My advice is to only use paypal if you must, for small purchases, and NEVER give them access to your bank account, only your credit card, that way, YOU have some protection from the paypal bandits. Oh.. I also sold a digital camera on ebay, with "NO PAYPAL ACCEPTED" all over the ad. Some lady bought it, and paid with paypal. (that was during the time I was being charged back) They accepted her money, but I could not get it, or refund it.. and she gave me a bad feedback. But I'm not sending her the camera unless I get the money, and I didn't. Palpay took her money for that too, and blamed me. -RonMo
read paypalsucks.com. Your not alone... I had a large charge back and paypal does not let the merchant defend themselves in those situations. They represent you to the credit card bank that issued the chargeback.
it happened to me too i sold a TI calc for $100 bucks and they guy complained cause there is no booklet with it so they withheld my money, i pretty much didn't think I would get my money back, but i approved i was right and I got my money in like a month... I think PayPal can improve their PayPal subscriptions, like having a cancel subscription button on payment pages... Also the fees are kind of high but I guess at a certain point you must start accepting credit cards...
I only use Payapl to purchase Service such as directory submissions, building links etc, therefore it is fine.
I followed the paypal site reply by responding to their email and they replied immediatly: "please use the paypal site to reply and write a detailed response"... detailled response in 200 charaters... come on people!
I never heard of them taking the funds out of your account? Years back, I had an upset buyer of an ebay item. he filed a complaint with paypal before contacting me first, Paypal just froze my account until it was resolved.
As soon as I got a computer I had the pleasure to see that PayPal gave my money back and gave me reason. So this PayPal one had an happy ending.
plmerlin- Paypal is very straight forward on there policy with this... if you provide a shipping/tracking number you win and will have the money it just may take a few days. if you do not have a tracking number then you lose.
That's not true. I've had buyers, actually scammers, win cases because they provided fake tracking numbers such as XXXX-XXXX-XXXX like seriously all letter 'X' and PayPal favored them and never gave me my money, even when they saw the tracking number was fake.