What happens if you sell something that isn't considered tangible and you get a chargeback on Paypal? Are there any fees associated with the chargeback? Need this answered ASAP =]
I dont think PayPal will charge you anything, but if the customer charges back there credit card, PayPal will take the money from you. If the customer is just disputing the item with PayPal, they will lose because the item is non-tangible.
Not saying that I don't trust you, but I would like a couple more inputs. I have $0 on my paypal and I'm trying to sell a non-tangible good (currency for a site) and I don't want to get stabbed in the back or anything. Thanks though and I'll keep that in mind.
Well I dug around for you.. Here is what I found. Basically you are not protected if the item is non-tangible. The fees and documents I found are below. I got this info from the PayPal Agreement: https://cms.paypal.com/us/cgi-bin/m...n_US#10. Your Liability - Actions We May Take. 11.1 PayPal Seller Protection. PayPal seller protection is protection we provide sellers from Claims, Chargebacks, or Reversals that are based on * Unauthorized Transaction or * Item Not Received Seller protection is available for eligible payments from buyers in any country. Here is what is not eligible for seller protection 11.5 Items/transactions not eligible for seller protection. The following are examples of items/ transactions not eligible for seller protection. * Claims or Chargebacks for Significantly Not as Described. * Items that you deliver in person. * Intangible items, licenses for digital content, and services. * Payments through PayPal Direct Payment or Virtual Terminal. * Items that are not shipped to the recipient address. If you originally ship the item to the recipient address but the item is later redirected to a different address, you will not be eligible for seller protection. We therefore recommend not using a shipping service that is arranged by the buyer, so that you will be able to provide valid proof of shipping and delivery. The Chargeback fee applies at the time a Chargeback is filed for a payment you received and you are not eligible for PayPal Seller Protection. This Fee is based on the currency received as follows: Currency Fee Australian Dollar: $15.00 AUD Brazilian Real: 20.00 BRL Canadian Dollar: $15.00 CAD Czech Koruna: 250.00 CZK Danish Koruna: 60.00 DKK Euro: €11.25 EUR Hong Kong Dollar: $75.00 HKD Hungarian Forint: 2000 HUF Israeli Shekel: 40.00 ILS Japanese Yen: ¥1,300 JPY Mexican Peso: $110.00 MXN New Zealand Dollar: $15.00 NZD Norwegian Krone: 65.00 NOK Philippine Peso 500.00 PHP Polish Zlotych: 30.00 PLN Singapore Dollar: $15.00 SGD Swedish Krona: 80.00 SEK Swiss Franc: 10.00 CHF Taiwan New Dollar: 330.00 TWD Thai Baht: 360.00 THB U.K. Pounds Sterling: £7.00 GBP U.S. Dollar: $10.00 USD