i sell to someone smartphone,i sent it by express shipping .after month he opened dispute and paypal take from me 300$ in hold untill dispute solved.In paypal ,i upload document in pdf that i sent him phone ,how many time paypal review this dispute and what can be end of this story ?
You say you sent the 'phone by 'express'. Did your purchaser sign a receipt on delivery of the package? If so, you have proof that he received the product. If he received it but it was damaged or 'not as described' then he should return the item to you before a refund is made. Communicate with your purchaser and get as much information as possible. Add any additional information in your PayPal account. If a telephone number is available for PayPal in your region, call a rep and explain the problem and see how best you may resolve it. It can take a few weeks for PayPal to investigate the issue. If your purchaser doesn't provide supporting information to PayPal before the set deadline or doesn't respond to PayPal's emails relating to the issue, PayPal may find in your favour and release the funds to you. If the customer persuades PayPal that he has a just case, then PayPal will find for the customer. However, you should ensure that PayPal insists that the item is returned to you before PayPal releases the money back to the purchaser. I hope you succeed in your dispute. If not, chalk it up to experience and ensure that future sales are protected by the following: 1 - Written terms of sale - your returns/refund policy. Needs to be clearly stated and visible to the purchaser before he clicks to buy. 2 - Shipping - send by 'signed for' post so that your customer cannot claim he/she did not receive the goods. It's a little more expensive then sending packages without requiring a signature but it's well worth it. It stops the few unscrupulous buyers from exploiting the weaknesses in your sales contract. 4 - Provide an address for returns of damaged in transit products. 5 - Provide contact details so that the customer may communicate with you in case of any issue. I've sold many low and high ticket physical products (eBay and from own sites) to customers all over the world and have shipped first class Signed For Post using PayPal as the payment processor. For items over $50, I've sent the item by Registered Post that enables one to ensure against loss/damage in transit. To date, I haven't had a single return or dispute but that doesn't mean that I will never have a dispute. It's a sad part of doing business. You'll always get a few customers exploiting whatever loophole you leave them to wriggle through. As for scam artists, the world is full of them. You just need to minimise the risks of becoming a victim.
You should ask paypal to investigate the problem. Provides all documents to that served as your proof that the transactions had been done. You should also contact and talk to you buyer to clarify what would be the issue.
You physically delivered the product to the buyer hence you have proof of sending the product. Just show it to the PayPal and escalate the issue for further investigation by PayPal compliance department. Hope you will win the case.