Hello to all. This is my first post on this forum. I'm writing becuase i have a problem with my paypal account. On november the 17 i've received a payment for a paperless ticket that i've selled, not by ebay. The buyer change his mind and the day before the concert (the ticket was for a concert) send me a message to tell me that he don't want my ticket anymore because he want to be standing and my ticket was seated.. He knows exactly the position of my ticket. So he start a dispute on paypal telling he don't received the items. This for me was the first dispute as a seller and i've put on the dispure all the prove to tell the ticket was paperless so i don't have to send nothing to him because was a virtual ticket. Paypal close the dispute telling the buyer is right and i have to give back the money. I've asked information about, i've called at the number and they says me that i've confirmed what the buyer says, that i haven't sent items. What i have to sent if the tickets was virtual????? So now i've the account in red, and i'm under of the price of the ticket. What i have to do to let them understand that i'm right?? It's not my fault if they don't read what i've written to let them understand why i don't send nothing.. Please help me! Thanks in advance!
yes thats a big problem.. so thats why need to be careful when u selling domains, virtual tickets and kind of items via paypal. sorry to say but u cant get the money back.
Thanks for the answer. When i talk with paypal they says me that they give back the money to me if i write like i have send the items and on the note i have to wrote "virtual ticket". In that case they understand. But i've directly posted the ticket to let them see that was true. How is that possible? I have no garanteed?? So paypal it's not sure to receive money because in that case if i say to the buyer to send me the money by a transfer bank now i don't have this huge problem..
I have paypal account during the past 3 years and received and sent amount many times. But now the paypal company asked me to submit more proof for my address. The pathetic condition is my PAN card account which I sent is original and transacted through which my Income Tax statement also. Now the paypal tells to verify my pan number and it is rediculous that my pan number is wrong. How to solve these problems. I have sent all zerox copies of address proof and pan card for their verification. Still they have not solved my dispute. More of funds to be sent through paypal are pending to receive for my online works.
paypal is protecting the buyer if this kind of case happen, that's always high risk for the seller to sell virtual goods/service though paypal. try to use escrow for this kind of dealing