Paypal problem - hasn't added money to my account.

Discussion in 'PayPal' started by clear.it, May 15, 2014.

  1. #1
    Hi All,
    Today my paypal account had £30 in at 1pm,
    I sold an item on eBay for £14, got an email to say it's been paid.
    Logged into paypal, the transaction is there and says ready to post.
    But my balance is £30 still.
    Now i've just sold a game for £5 and my balance has gone upto £35.

    It seems paypal have forgotten to add the £14 to my balance?

    I'm wondering, if this has been happening to me before because i never really pay much attention to my balance.

    i've got 2 screen shots to show my balance on the payments received history, which shows the £30 balance with 2 x items with the print postage label and a screen shot with 3 x items with the print postage label and balance still being £30,

    As anyone else had this problem ?
     
    clear.it, May 15, 2014 IP
  2. clear.it

    clear.it Peon

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    #2
    Just had reply from Paypal...

    Hi! My name is Andra from PayPal and I am here to help you today.
    Mr ----- I regret the inconvenience regarding your balance. This is actually a known issue and we are working actively to resolve this right away.
    Your account has been forwarded for investigation. Please understand that we cannot give you any specific timeframe on when this will be resolved but please check your account time to time.
    We appreciate your patience and understanding regarding this matter.
    Yours sincerely,
    Andra
    PayPal


    Still find it odd how it happend with the £14 transaction and not the £5 one afterwards,
    There is no mention of the £14 anywhere in my paypal history and balance report things, this could be happening to lots of people who ain't actually realising the money ain't in their account, i only noticed as i had the 2 windows open to print out a label and when i refreshed 1 window the other payment showed up but noticed the balance hadn't changed from the 2.

    Will update if i hear anything else from them.
     
    clear.it, May 15, 2014 IP
  3. Mkcoy

    Mkcoy Well-Known Member

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    #3
    Interesting. Hope its just a glitch in their system and not something malicious.

    Keep us updated.
     
    Mkcoy, May 15, 2014 IP
  4. clear.it

    clear.it Peon

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    #4
    Have just logged into PayPal and the £14 is now there so problem all sorted :)
     
    clear.it, May 15, 2014 IP
  5. BenQ

    BenQ Active Member

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    #5
    Wow, they admitted a problem. Glad it got sorted out.
     
    BenQ, May 21, 2014 IP
  6. Karuna17

    Karuna17 Member

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    #6
    So, glitches can get even into PayPal in 2014. It'd be interesting to see their tech details as to your transmission:)
    Some people might even pay money for it.
     
    Karuna17, May 21, 2014 IP