Hi I have a new ecommerce site running on Wordpress/Woocommerce and Paypal Website Payments Pro. It is running great with lots of sales, however I do see a lot of Failed payments. OK, I know sometimes people enter their card details wrong, but this is different. The error message that I get back from PayPal is: 10566 The credit card type is not supported I have checked with as many of these customers as I can, and almost all of them are trying to pay with AMEX or Discover cards. In many cases they have actually gone on to purchase the product using a Visa or Mastercard. I have contacted PayPal about this, and they say that there is no problem. However it does seem wrong that so many AMEX/Discover cards are failing. Can anyone provide any insight? Thanks in advance! W
Thought Paypal accepted AMEX but if there are that many failed payments with AMEX cards then the issue probably lies with PayPal. Wait an answer for them (which may take forever) or find an alternative processor for those who want to pay with AMEX. If you're in any of the countries that have access to Stripe.com I would recommend that. You can accept all major credit cards and debit cards, including AMEX. Good luck!