Im gonna give u my scenery. I have a Merchant account with ppl, I started with doing about 3,000 a week in Credit Card charges that averaged around 300/500$ per transaction. Any ways, after I started growing the increasingly started frizzing my account every 7/10 days, requiring to proof of address, ID, etc... same old same old. They this about 5 Times, they usually took about 3./5 day to restore my account, I fund that Calling and Bitching speed up the process. Always Call and Request to confirm that the files have been received, they will bump them and speed it up. The 6th Time they decided to freeze my account with about 16,000USD for almost 15 days, after calling and bitching every day, sending the same info, OVER AND OVER I asked to speak with a supervisor, once the BITCH ( because she is a bitch ) hanged up on me I called back with a very rude approache and said the fallowing, or something like it. You have been holding 16,000$ in my account for over 15 days, I have called and completed all request many time, and last time I tried to resolve this issue the incompetent rude woman ( tina ) decided to hang up on me after I requested to talk to a Supervisor, You have 5 Minutes to connect me with a supervisor without any problems or I will walk across the street to the Court House and file a Lawsuit against paypal. To my surprise I was transfer to a Supervisor and in the next 15 min I had my account released. One more thing, make sure that every time you call, you ask them to Document and Note the account. they tend to "forget". Any ways, hope this help some one. Cheers.
I think they outsource their support, so maybe different customer service officers reply to you and request the same info again and again. Anyway this is really unwarranted on their end. Hope that they improve on the CRM.
I do understand that, but there is NO reason why they should of frozen my account every 7/10 days without any given reason asking for ID, Address Proof, etc.. Every time.
Paypal is usually used for small amount transactions and big ones tends to raise red flags. Since you are making $3,000 a week, you might want to consider getting your own merchant account, in the long run, it be cheaper that way and you will have a lot more control over how you process your orders and you definitely get your money a lot quicker.
I find it hard to believe somebody who (much less), would post the fact you used this type of attitude and language with a customer service representative on a public forum, seriously had $16K USD in your Paypal account. Are you sure it wasn't $16 USD ??? btw, maybe next time you should ask your parents or an older brother to call for you if you can't handle dealing with support people (yes, they are people, not animals you can treat like dirt). I can only imagine what you have to say when you grow up and have a mortgage and utility bills and have to deal with outsourced customer service.
From time to time, those CS Reps, do deserve the treatment they get. for your information i'm not any kid, and if you don't want to beleive my story don't bother to reply.
Just because they're a sucky customer doesn't mean they don't make money. Yes, I hate sucky customers. You have to understand that what people are taught to do on the phone is what they do. Read EVERY word of what they're supposed to read to you, EVEN if you tell them to shut up and fast forward. Hanging up on you when you ask for a supervisor though is a no-no. Sometimes supervisors will tell people to do this, but I doubt that's what happened. It's common knowledge among sucky customers to throw a fit with the representative who tells them no and then be polite with the manager to get what they want. That is SO childish, and yet no-backboned managers still let the customer get their way, discrediting the rep and their company. Either way, try to be patient with customer service reps, whether it be face to face or on the phone. No, we don't care about your individual case, but we do care about our jobs (usually) so we try to do it as politely as we can. It's not our fault what happened to you, and it's not necessarily our fault if we can't fix it.
speaking of "sucky" individuals....may i have the money you scammed me out of on your website of billobucks.com a while ago ms.tierney? AKA MIAKIRU and how about all the 5000 other members money dear? did you have a nice little shopping spree with everyones dough?