They said a third person entered my account. Now, it want me to use a credit card to verify my account. However, when i add my credit card, it does not accept it as it said my account is locked. What i should do now. I lost $60 in this account. Anyone can help here?
Just ask it from paypal customer care you may used your account from another pc or someone stolen your account
NO one can help you out here except PayPal. Call them, avoid email as you won't get a reply, possibly, forever.
Check the resolution center and see if there are any steps to take so you can restore your account access. You'll probably have to change your password and verify a few things first.
One of my account is restricted this way only. but fault was mine. I used proxy to access my account and it got restricted. Pls. follow few steps if possible. 1. Do not use this account for accepting payments. 2. Refund the money if possible and ask the recipient to send the money to another paypal account. 3. Keep quite. Don't beg, don't mail. repeat above 2 steps. 4. Call the paypal by using international call(don't use internet telephony). If theu can confirm that the call is coming from the country registered in paypal account will be a positive impact. 5. Enjoy a unrestricted account after few months. I am enjoying too for 1 of my accounts. Beware: 1. don't ever use a proxy. You should access from the same country IP from which you registered. 2. If the country registered is different from the country you can make call then avoid making a call. Or see a unrestricted account going restricted. 3. As soon as account is restricted, you must stop accepting money immediately. Otherwise the restrictions become swear. 4. Withdraw money as soon and as often as you can. Don't keep much of money in ur PP account. You never know when what goes wrong. 5. Keep distance between Your fake and genuine PP accounts. Don't EVER transfer money from one to another. 6. Don't over ask the customer care. Don't consider them as your "good friends in need". Paypal act mostly as police or detectives. Ask a wrong question and suffer. Disclaimer: Sorry, for being so long. Pls. forgive me if I have overdone. But I am running a few PP accounts successfully. One of them was unrestricted and one still restricted. Whatever I have said above is my personal opinion and experience. Use the tips at your own risk.
Your lucky you did not have your CC on file. Otherwise you would have cared. 1. get in touch with them. Ask what happened, and also ask if it has been missused in your name, and if you need to close this and setup a new account. 2. If they ask for your documentation, then do send it inn. If the missuse was not due to you, then you have nothing to be afraid of. 3. change passw on your account (and also perhaps your email addy). Paypal does see if you behaive normal under such situations.. 4. Just ask them what you need to do to remove the blockage from your account... 5. Also dont forget to check your PC for keyloggers, which can be a reason this happened in the first place. Also never click any links to paypal from the email's... Always open a fresh new browser. DL DL