PayPal limits my account for no reason, please help!

JeremyIrvine Banned

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#1

Okay so my situation is somewhat the same as goodselleronline (http://forums.digitalpoint.com/showthread.php?t=2370399)

I need help on this so any advice on this will be greatly appreciated.

This has been stressing me for the past 2 days. So what happened was PayPal limited my account for no reason at all. I logged into the homepage and this was what I got:

PayPal is constantly working to ensure security by regularly screening the accounts in our system. We recently reviewed your account, and we need more information to help us provide you with a secure service. Until we can collect this information, your access to sensitive account features will be limited. We would like to restore your access as soon as possible, and we apologise for the inconvenience.
Why do I need to provide additional information about my account?
19 Jan 2012: We've noticed some changes to your usual selling activities and will need some more information about your recent sales.
(Your case ID for this reason is PP-001-632-164-145.)
How can I get my account access restored?

It's usually pretty easy to take care of things like this. Most of the time, we just need a little more information about your account or latest transactions.
To help us with this and to find out what you can and can't do with your account until the issue is resolved, go to the Resolution Centre.
We'll review the information you provide and email you if we need more details or when your account is back to normal.
Once you have completed all the checklist items, your case will be reviewed by one of our Account Specialists. We will send you an email with the outcome of the review.
Click to expand...

And then they come up with this bunch of crap:

Begin a limitation reviewDate LimitedRequired ResponseStatusAction19 Jan 2012Provide InvoicesPlease confirm that you own the merchandise you're selling. Helpful documents include copies of sales receipts, itemised lists of goods sold and original bills of sale. Invoices must show date of purchase, name of wholesaler or supplier, a description of the items sold, quantity of items purchased and the amount you paid for the merchandise. We will handle your information in accordance with our privacy policy.Waiting for your responseResolve19 Jan 2012Supplier Contact InfoPlease provide your supplier's phone number and address to confirm the origin of the goods that you're selling. We will handle your information in accordance with our privacy policy.Waiting for your responseResolve19 Jan 2012Proof of posting/delivery of items to buyerPlease confirm that the merchandise was sent. You can provide online tracking information or a receipt issued by the postage company that shows the full name and address of the recipient.Waiting for your responseResolve19 Jan 2012Proof of posting/delivery of items to buyerPlease confirm that the merchandise was sent. You can provide online tracking information or a receipt issued by the postage company that shows the full name and address of the recipient.Waiting for your responseResolve19 Jan 2012Proof of posting/delivery of items to buyerPlease confirm that the merchandise was sent. You can provide online tracking information or a receipt issued by the postage company that shows the full name and address of the recipient.Waiting for your responseResolve19 Jan 2012Proof of posting/delivery of items to buyerPlease confirm that the merchandise was sent. You can provide online tracking information or a receipt issued by the postage company that shows the full name and address of the recipient.Waiting for your responseResolve19 Jan 2012Proof of posting/delivery of items to buyerPlease confirm that the merchandise was sent. You can provide online tracking information or a receipt issued by the postage company that shows the full name and address of the recipient.Waiting for your responseResolve19 Jan 2012Fax information about your businessPlease send us screenshots or itemised lists of products you sell and countries you sell to.Waiting for your responseResolve19 Jan 2012Provide more information about paymentsWe need information on certain payments sent or received from your account.Waiting for your responseResolve
Click to expand...

I have not had a single customer chargebacked at me before so I don't understand why is my account being limited for no reason. I can still receive money but I can't send or withdraw. This was just yesterday.

Day 2
So I did what everyone would have told me to and I just rang up PayPal yesterday night and the situation got even worse. The reason they said they limited my account was because they found out I had multiple accounts and in their TOS, one user is only allowed to have 2 PayPals, one Personal and one Premier. Now I'm just puzzled because I only have one PayPal account and I told them that it could have been my siblings who registered another account with our address. Then they told me that they found out one account with the name starting with the letter "r" and ending with live.com (I kept asking them for the exact login of that account but they keep telling me they can't disclose and those crap), has a negative balance of -$1000+. And they said if I wanna remove my limitation on my current PayPal, I'd have to top up the $1000+ on that other account. So naturally, I was really furious and pissed off. I raised my voice at the PayPal staff over the phone and kept telling her I have no idea whose account that belongs to. Then she told me it could have been my brother and sister and I'd have to tell them that myself. I'm seriously pissed off right now, PayPal is bringing these 2 matters together when it's not even related.

So when I logged into PayPal this morning I got this message:

We recently noticed an issue with your account. To see what you can and can't do while your account is limited, go to the Resolution Centre.
Why do I need to provide additional information about my account?
19 Jan 2012: We've noticed some changes to your usual selling activities and will need some more information about your recent sales.
(Your case ID for this reason is PP-001-632-164-145.)
This limitation cannot be appealed against.
Click to expand...

Now it's even worse because I can't even receive or withdraw money at all. I cannot even upload documents or send info to PayPal to remove my limitation Please tell me what I should do. Now I am really regretting I made that stupid phone call. I did ask my siblings about this but they denied. So it's not even fair to me, presuming someone registered a PayPal account with my address and he/she got that account negative so now I have to be responsible for that?

I'm really having loss of sleep over this now because with my current account, I have a lot of money being held and they were all my hard earned money.

Last edited: Jan 20, 2012

JeremyIrvine, Jan 20, 2012 IP

Deji Member

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#2

Your best bet is to call Paypal again and explain things to them. You made a mistake by yelling at the customer representative and that would have only made things worse. If all else fails, ask to speak to a supervisor. If they however insist that you must pay the $1000 and you don't want to since you say you are not aware about it and are not responsible, they will hold your funds in the second account for 180 days and then close both accounts after taking "their" $1000. You will be able to withdraw the balance before they shut down the accounts.

Deji, Jan 20, 2012 IP

ikidoxio Member

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#3

how much u got on paypal...
?

ikidoxio, Jan 21, 2012 IP

momi Well-Known Member

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#4

The thing I hate about all these payment processing sites, freelancing sites, and all other sites involving money transactions is that they do not even bear to loose $0.01 or less in any case. They always put their users at risk/loss in every such situation and don't care about them.

The same thing happened in your case also I think. Someone tricked them and now they are in a loss of $1000 and then they started to look for someone to put a blame on and recover the money from someone else (like you). And if they do not, they may simply make anyone else victim of the same case. But they'll recover that $1000 whatever happens.

You have no other option I think. You can only get this solved via contacting them again and again!

momi, Jan 21, 2012 IP

lifeplayer Notable Member

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#5

If this kind of case happen, you need to make a call, call them up to solve it, not using email
below are the contact number
65-6510-4584
65-6823-2061

lifeplayer, Jan 21, 2012 IP

arah Peon

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#6

lifeplayer said: ↑

If this kind of case happen, you need to make a call, call them up to solve it, not using email
below are the contact number
65-6510-4584
65-6823-2061
Click to expand...

yes, try make call

arah, Jan 26, 2012 IP

RAVI63 Peon

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#7

call them via skype for free... for there skype number just search there website

RAVI63, Jan 26, 2012 IP

_garry Peon

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#8

This happened to a friend of mine getting many donations in. You must be very careful with paypal... they are cash nazis.

_garry, Jan 26, 2012 IP

|||||| Peon

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#9

and people ask me why i dont use paypal...

||||||, Jan 26, 2012 IP

abajan Active Member

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#10

Unfortunately, it looks like you're going to have to play hardball with them. Perhaps it's time to get a lawyer. I don't know how the legal system works in your country but if you can find a lawyer who's willing to work pro bono, then do so. There are an awful lot of PayPal horror stories online and it's time they wake up to the reality that people are not going to put up with this sort of stuff any longer. Regardless of size, no entity is beyond the reach of the law.

abajan, Jun 9, 2015 IP