I submitted a project and my bid was accepted and I paid $800 in escrow to joomlancers. I never got a confirmation and the funds never showed up in my account so I disputed the transaction. After disputing the transcation, joomlancers responded and I retracted my dispute. After working with the developer etc, I cancelled the project before they got very far into the project. Now Paypal says I have no recourse of collecting my money since the earlier dispute was resolved. Does anyone know of an additional process to recoup my $800? Thanks for your help. Art
Well, I think you need to appeal to the developer to refund the money. When you cancelled the dispute through paypal, it would seems that you have agreed there is no longer any dispute and thus it is resolved. It would have been better to only cancel the dispute at the conclusion of the job. Since you cancel the project, you would be deemed to be the one which breaks the contracts. I guess all you can do is to appeal to the developer and see what kind of compromise you can agree upon.
Thanks for your reply. The developer never started or completed the project and as far as I know has never been paid. Joomlancers has the money. Joomlancers debited his account for $80 which I said I would pay since I cancelled the contract. In my opinion, I disputed the payment initially because they didnt respond to my emails and the final issue was cancelling the contract. Two different reasons. Paypal says once its opened and closed, it cannot be reopened. Hopefully I am the only one this has happened to, but I doubt it. Thanks again. Art
Yes, Paypal is right here, once a dispute is closed, it cannot be opened again. basically when you closed it, you are saying that everything is okay and that you agreed to the charges. Just take it as bad luck. The only option is to appeal to Joomlancer. There is pretty much no other options available.
Paypal is 100% right. You've lost this case using paypal.com as a backup when you released the dispute.
You're going to have to push the issue on Joomlancer. Too many people rely on PayPal to bail them out of every transaction. Since you cancelled the dispute....follow the money and try to get it released from there. Hopefully you won't need the cooperation of the other party...it might be short in coming.
The latest is I spoke to paypal about joomlancers to see if they could reopen the case...they mentioned the rules for a service are very different than buying a product in terms of reopening a dispute. Paypal said they would do their best and call le dinh who must be the leader of Joomlancers and ask him to resolve it.. its been over a month and no response. I visit joomlancers site and see lots of new projects opening a closing and wonder how many of these people will lose their money as well. They dont even have a contact phone number... how does Joomlancers...this type of company exist on the Internet with such a poor customer service area? Art
Hi, I also have a problem with joomlancers.com where i work as a freelancer. Have submitted a request for withdrawal around 1 and a half month ago, but nothing received yet. They keep saying, we are processing, doing verification etc. I cannot understand what kind of processing they do which take that much time. Any help on this matter would be really appreciated. Thanks in advance.
Joomlajoomla if I was you, I would start threatening legal action. artmacc, you may be able to do the same. But, I haven't really looked at the site and I don't know the ToS. Do you have any kind of proof the funds never made it into your account there?
Thank you for your reply hostlonestar, Funds are in my account and i have made a withdrawal request but the problem is that they are not sending my funds. I don't know why? This is the problem. The status of withdrawal request is 'Processing' and they are not giving me a time for completion of this request. : (
lol the part about the funds was for the OP. For you Joomla, I would seriously let them know you are contemplating legal action against them if they don't let loose the funds. Make sure you read over the ToS they have VERY carefully so you can make sure there isn't something hidden in there about this issue. I would also actually get a free consult with an attorney about this issue.