I got my paypal account limited because unclear reason, they just write about suspecting me doing suspicious thing when receive or sending payment. They give me this case code : PP-612-545-977 but when i try to find it at resolution center (seaching for case), it's not founded, there is no case with that code. paypal require me to upload some document : -photo ID --> my photo is included with my citizen card, so, i upload my citizen card - cc statement --> my proof of address is also included here - bank account proof --> i'm already upload it - invoices --> what invoices? I even don't know which transaction cause this problem....And also, i do all is online, so i never receive any invoices as far as i use paypal - supplier contact info --> what supplier???? i can't clearly understand Maybe my account is limited because i do transaction with unverified member? Oh please, even i do it, it's normal trnsaction, i do transaction for buying e-book titled 2dollarsecretexposed.... I'm already send 2 email via contact form and i add word "[URGENT'" in front my email title because i do business online, by this limitation, my business can't run well....But still, there is no response yet from paypal....It's already 6 days..... Is there any paypal people here? Or somebody can help me? I need my account normal immediately.... Thanks in advance
How come the case code was not founded in the resolution center? It is quite strange... May I know which country are you from? What is the status of your uploaded documents? Do they process your appeal request? Kindly wait for another week for they to come and answer your claim By the way..for the time being..maybe you can open another personal account with PayPal in order for you to continue with your business
How to contact paypal. they have a contact us link on their page. but when i go there we can just ask questions to them It is an auto responder with keywords. I tried sending them two mails with different subject but got same reply. Please tell me how to contact them with what we want to say.
Please tell me how to contact them with what we want to say. --> 2 other method 1. Email them 2. Call them Log in to your PayPal and get their email and phone number...choose the one that nearby to your country
there is already a reply from the paypal custoemr support, but still : tell me to upload invoices and supllier contact info Hey, i do small online business, there is no transaction need to use invoices, and i don't know my supllier about (which supllier, etc....)...
just submit those documents and later call them. Tell them you dont have invoices as they were intangible items
Do not worry about your english......Just try and put forward your view as simply as possible. Nowhere, it is mentioned that you have to be a native English speaker to use Paypal.... Regards, RightMan
@ALL thanks for the advice, i decide , if in one week later, my paypal cc still limited, i'll call them (i'll buy a microphone first ). There's already a response, and it's make me disspaointed again (my account still limited), this is their mail : TITLE : Paypal Appeal Denied Hey. about the : option 1 --> who is "buyer"? Why i must refund? I'm not selling any goods.....It's unclear, make me confused option 2 --> oh God, 180days ? Too long...Besidely, i need my paypal account because i'll receive some fund in near time Any solution????