Well, someone filed a claim on me, trying to get their money backing, telling paypal I scammed them, when I didnt. $72 was withdrawn from my paypal account and im not sure where that went to. Ive called paypal twice, and got appeals. Theyve been denied. I emailed them and they sent an email to the buyer. Im only 16 years old. Is there any way to end this claim soon. Because I dont believe I should have to pay it and I need access to my paypal back.
Tell them it was an online service. According to their TOS, they do not refund online services and goods. Ring them up and tell them this too. If the claim goes through, email watchdog, and file an EU complaint.
Thats what i told them. I told them it was a non-tangible item/virtual. They filed an appeal twice, both times it was rejected.
Who I am supposed to ask for? The paypal manager? Or what. Because i realize it shouldnt be rejected and this is why im asking here.
This happened to my husband. He was a big Ebay shipper and out of several dozen packages, 5 or 6 got lost. He always admonishes people to buy insurance (the product was $100), but when they didn't they charged back via PayPal. He submitted appeals and tried to fix this, but it overdrew his account by almost $300. At the end of 30 days withdrawn they closed it and locked all accounts associated (their definition of associated is if you share 3 contact info segments). Therefore my account and one of my client's accounts got locked. I still have a locked account, but after crying and begging I was able to convince them that my client (now former of course) should not be associated with our accounts. After a BBB complaint and lots of phone calls all PayPal can tell me is that until we pay the, now $400 overdrawn balance on my husband's account, I can not get into my account. They won't even transfer the money I have in my account to his overdrawn account because that would be illegal, apparently. Funny thing is that my account has seen over $70K this year and it abruptly stopped when this happened. They are losing alot of money to get $400 they should never have refunded in the first place. So, short story long, I have no PayPal account, which means I am almost invisible when it comes to affiliate payments, site advertising and writing/designing gigs. You should check out paypalsucks.com. I had no idea people were going through all this til' it happened to me. I know I had read about them holding $25K earmarked for Katrina for 3 months last year from Fark.com because it appeared to be ill-gotten, but you just never believe it will happen to you... I'd just pay the $75 and chalk it up to a lesson learned. You can't do business online w/o PayPal.