Paypal Dispute

Discussion in 'PayPal' started by kolucoms6, Jun 17, 2011.

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  1. #1
    One of my Customer made a payment through paypal to my paypal.

    Now, I have already provided the service to him But he is asking for money back.

    Its more than 45 days he paid me.

    Can he file for Chargeback or File for a Dispute ?
     
    kolucoms6, Jun 17, 2011 IP
  2. Padalda

    Padalda Banned

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    #2
    If he had paid you using his credit card then he can file for a "chargeback" and if he had paid you using his PayPal balance then he can file a dispute. Chargebacks is very difficult to win but disputes are easier than that.
     
    Padalda, Jun 17, 2011 IP
  3. kolucoms6

    kolucoms6 Active Member

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    #3
    He paid using Paypal and thats too more than 45 days ago.
     
    kolucoms6, Jun 17, 2011 IP
  4. ClickIn

    ClickIn Greenhorn

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    #4
    I'm not a Paypal expert but as I know, Paypal does not offer any buyer protection for intangible goods or services, so you might win in the dispute by just responding to the case.
     
    ClickIn, Jun 17, 2011 IP
  5. ThemesAddict

    ThemesAddict Member

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    #5
    he cannot take back the money from you , its been more than 45 days , forget it and move on .
     
    ThemesAddict, Jun 17, 2011 IP
  6. howtocell

    howtocell Guest

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    #6
    A lot of the time credit card chargebacks can come out of nowhere, though PayPal's policy is 45 days... so yeah, it mainly depends on how the person paid I suppose?
     
    howtocell, Jun 17, 2011 IP
  7. br3adman

    br3adman Active Member

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    #7
    Just respond and be polite
     
    br3adman, Jun 19, 2011 IP
  8. nursadewa

    nursadewa Well-Known Member

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    #8
    Hi, I feel more comfortable using a vcc for verification, do not use your credit card. Because it's very risky and if a problem occurs it will be difficult in looking for the solution of security problems.

    I've used it for 3 years and never a problem occurs during this time.
     
    nursadewa, Jun 20, 2011 IP
  9. sufia

    sufia Active Member

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    #9
    As per policy if he paid from Paypal balance he cannot open dispute after 45 days.but if pay from CC they can do before 180 days.but you can provide your document Upload and Try.

    Thank you
     
    sufia, Jul 1, 2011 IP
  10. Card

    Card Well-Known Member

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    #10
    As its more than 45 days,he cant open chargeback or file a dispute :)
     
    Card, Jul 2, 2011 IP
  11. Travis

    Travis Peon

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    #11
    He cannot open a paypal dispute, but he can file a chargeback with the credit card issuer. Per PayPal's merchant agreement with credit card companies, the standard of proof is pretty high, as in the agreement it says basically if they say beyond a reasonable doubt that they should get their money back, they will get it back. You'll need to provide documentation for paypal to use in the case for the credit card company to deny their customer...otherwise the customer will probably get their money back.

    Your best option is to try and work with the customer to see what you can to do satisfy their expectations to diffuse the situation and ultimately avoid escalation. Paypal's chargeback protection is notoriously horrid, especially if it's related to a digital (intangible) good or service.
     
    Travis, Jul 2, 2011 IP
  12. codepro777

    codepro777 Peon

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    #12
    If he do credit card chargeback then Paypal wont be able to help you. If he tried to open with Paypal then it wont work. Just wish he sent via Paypal balance.
     
    codepro777, Jul 2, 2011 IP
  13. unknownpray

    unknownpray Active Member

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    #13
    More than 45 days , he cannot charge back or even propose a dispute , yes no worry regarding that.
     
    unknownpray, Jul 20, 2011 IP
  14. kolucoms6

    kolucoms6 Active Member

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    #14
    I heard paypal made it 60 days from 45 days ?

    Btw, how to add fund to a Paypal account from Credit Card ? Using Add Funds link ??
     
    kolucoms6, Jul 20, 2011 IP