Hi, I recently bought and then sold a PR4 domain. Two weeks later, the buyer contacted me and complained that the PR had dropped to zero. He wants a refund but I'm trying to explain to him that it is not my responsibility. What should I do, as he has now filed a paypal dispute?
AFAIK Paypal won't do anything in this case, if you decide to escalate it to have a rep look at it or whatever their wording is, you'll most likely get an automated message that paypal do not rule over digital goods/services.
Did you put anything in writing guaranteeing the PR? Because if not, Paypal won't get involved. If he does a chargeback, they'll probably even fight it for you.
It wont help, service and electronics paypal does not care about this type of purchases, I ordered an xbox control that should have been brand new, after getting it it was used, you could see small crunches between the buttons, I filed a complain but they just turned it down.
If you can prove it is a digital purchase paypal will rule in your favour becuase their buyer protection does not cover digital purchases, however if he goes to his credit card company then you will be charged back, and he will get the domain+money.
Just make sure there was no agreement with him regarding the guarantee of the PR4 of the domain and if the deal was fully completed then there shouldn't be anything to worry about.
Paypal doesn't take responsibilty for virtual goods. So you should be in the clear. Unless he complains about something else.
PayPal can take over your account at any time, they provide 0 protection. We used to use them because of the services that they provide until they gave us reasons not to use them. That's why we went back to the old system. Cash, Check, Money Order, Wire & Bank Wire.
He can claim, if you have informed him that the page rank will not down for these number of months after purchasing the domain. If not mentioned and discussed then you are safe. BUT this sounds unfortunate for the buyer.
I very much doubt even if you had told the buyer the domain would stay at that PR that PayPal would side with them.
You are protected against the dispute unless the buyer does a chargeback, then you lose. You bought it as a pr4 and then resold it. Did you see if the PR was real?
Well, the seller can ask the buyer to return the domain and get his money back. I doubt the seller will do this, no one likes giving money up...but If i sell a domain, it will be "as-is" no gurantees or warranties...but that will not make much difference if he files a dispute with his credit card, then he has to explain all this technical stuff to them to understand... I recently filed a dispute on a junk blog theme that I purchased... I tried to explain to the bank what it was, and they asked me if I had returned it..WTH?! are you serious...how can you return digital crap? Some people just do not understand this technical jargon... and after which, I was told that It would take up to 60 days and there would be no gurantee that I would get a refund.
I can vouch for this. I am a verified paypal member since 2000, the account is a business account, I have four credit cards verified against it, my paypal account is also connected to my business bank account. I have been using domaintools.com for around three years with zero problems until recently I saw a $226 charge on my credit card, usually the charge from domain tools.com is around $3.60 every month. I approached domaintools.com about the charge and they said they only received $3.60, not $226. So I checked my paypal account and saw that only $3.60 had been recorded in my paypal account. domain tools.com suggested I make a chargeback with my cc vendor because the charge on my cc statement said PAYPAL *NAME INTEL and according to domaintools.com this is what paypal uses when they charge, which I did, because obviously the two amounts did not match up. So last saturday, 9th of October 2010, I get an email from paypal saying that my account has been limited due to a chargeback issue on my account, and that I should login to resolve any issues. I login to my paypal account and am asked to supply various documents like passport and utility bills. So I upload them within ten minutes of getting the email. I get an another email the next day from paypal saying that my account is still limited and that I should do three things in order to have the suspension lifted. 1. Upload a copy of my card statement 2. Upload a copy of a utility bill (which I already did) 3. Cancel the chargeback (seriously can you believe it???) So of course I can't at this point cancel the chargeback because my card has been wrongfully charged so I upload the first two. Bear in mind now, I cannot use my paypal account for sending money, receiving money, no one can pay subscriptions and neither are any of my subscriptions being paid....quite frankly a nightmare and I am starting to receive complaints from customers and vendors. So come Monday morning, I phone paypal and the person on the phone actually agrees with me that really my paypal account should not really be suspended and she asks me to wait 24/48 hours for them to review my account. So I wait until Wednesday, still hear nothing, so I phone paypal back again only to be told that my account is under review and yes, once again after I explain the whole story they agree with me again, but said just hold on and they will email me. So I after around 10 hours I get the same email again telling me the only way to lift the ban is to cancel the chargeback, plus they say, the other documents I sent were not valid as they were PDF files and some people in paypal cannot read PDF files (even though their interface says..."here you can upload jpg,gif and PDF".....WTF?) Again I upload the documents converting the pdf's to jpgs and starting to get a bit annoyed that paypal is basically blackmailing me into canceling the chargeback. So right now it's 2.45am on Saturday the 16th of October 2010 and my account is still suspended/limited. To date I have uploaded over 14 different documents and evidence clearly showing the issue is nothing to do with me, I have spent around 3 hours on various phone calls with paypal plus I have had the stress of losing business due to not being able to even accept paypal payments. I am not sure if what paypal is doing is even legal, I mean a high street bank would not suspend your account in this manner, and are paypal not governed in any way as they are essentially a bank, kind of? So guys, it seems even when you keep yourself squeaky clean and are a legit business person, paypal does what they want by the looks of things. My warning would be, if you are using paypal, don't keep a very big balance in there because they will not let you at it and hold you to ransom. I will be filing a complaint with someone if I can figure out where and who to as my pay pal account is Spanish, not uk or USA. I am very NOT HAPPY WITH PAYPAL.
paypal is just like any other big business. They are pretty much just above the law and can do pretty much whatever the hell they want to do, all you have to do is search paypal complaints....this is nothing new... The only real reason I can see paypal doing this is if you filed a dispute with your credit card, and for some reason they are unable to recoup any funds, or they have lost money, so you are the one that is caught up in the middle of this crap...this is why they want you to cancel the dispute so paypal is not the one that ends up out of the money.. like any big business, they are willing to toss you aside... I have only filed a dispute once with my credit card concerning paypal, and they never limited my account, maybe because they recouped the disputed funds from the other party... so basicly you caught paypal charging you for something that you did not purchase. I am telling you that paypal needs to be audited yearly by the Government and IRS.
Sorry man but I have enver seen something turn out good with PayPal disputed. I have thousands locked up in their giant scam. Good luck.
I think if you mentioned that the page rank will not goes down for the specific period of time before selling the product, then there is no problem but if it is not so then also there is no problem i think. So don't bother for that.
You should always make some kind of agreement, you are buying the domain "As-Is". There won't be warranties etc,just as Dscurlock said! You can call them and be at their tail as long as you can. I did that, worked for me. I don't use paypal as my payment processor.