Hello, so I sold an virtual account about 10-15 days ago and now a buyer filed a dispute. O got this message from Paypal this morning "The buyer has filed a claim stating this transaction was made without the account holder's knowledge or consent of transacted in error". The fact is, that he sent the money for friends and family. What should I respond to Paypal ? By the way, I see that in the case is written "Unauthorized Claim" so is it possible that Paypal will close this case without my explanation ?
if you can provide which account or services you sell then i can suggest as well, anyway if your services is legal and if you have proff he have paid you also if you have an invoice or agreement you can provide to paypal. Otherwise there few chance to win for Unauthorized payment . if you need more help, let me know i can able to help you anytime Thanks