PayPal: Asking for invoice after paying ?

Discussion in 'PayPal' started by GetWebHost, May 25, 2009.

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  1. #1
    I've got a shop for digital items. A certain client bought one of my digital goods via PayPal. After a few days, he's asking me to send him an invoice for the item he already paid.

    Why is he asking for an invoice where the item has been already paid? Do I have to send him an invoice or what should I do?
     
    GetWebHost, May 25, 2009 IP
  2. dpwebmasterseo

    dpwebmasterseo Banned

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    #2
    what type of invoice he want?
    he might want a plain word doc invoice.
     
    dpwebmasterseo, May 25, 2009 IP
  3. RightMan

    RightMan Notable Member

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    #3
    The buyer is within his right to ask for an invoice..and there is nothing unusual about it.

    Since you have established an online shop and if you intend to do business in an efficient manner, it is in your own interest to issue digital invoices against your sales online. It is an essential part of good record keeping.
    I know it is little tedious to do and not many people follow doing it, but then...one needs to invest little time in good practices as well.

    Regards,

    RightMan
     
    RightMan, May 25, 2009 IP
  4. GetWebHost

    GetWebHost Active Member

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    #4
    I'm not getting used with invoices in PayPal and I have only few instances where I issue an invoice - only to those who ask before they paid.

    As what I have understand with PayPal invoice, it is issued prior to the actual payment. So, invoicing is a sort of requesting a payment to the client, right?

    But in this case, the client has already paid me, through the "Buy Now" button in the shop. And after a few days, he's asking now for the invoice - this what makes me confused.

    If I issue him an invoice now, it seems that I am asking for another payment? Or does PayPal automatically creates an invoice and was hidden somewhere on my PP account when he click that "Buy Now" button?
     
    GetWebHost, May 25, 2009 IP
  5. MiMo

    MiMo Active Member

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    #5
    MiMo, May 25, 2009 IP
  6. RightMan

    RightMan Notable Member

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    #6
    Whoever told you that invoices can not be issued after the payment is received? :confused:

    Invoices are issued not just for ascertaining the final deal amount but also for record keeping purpose since they readily acknowledge the type of product/service transacted with complete details of the T&C under which the deal took place.

    Regards,

    RightMan
     
    RightMan, May 25, 2009 IP
  7. Patricianian

    Patricianian Well-Known Member

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    #7
    Agree with RightMan and MiMo, you have to make it simple but yet professional...
    Creating the requested invoices and sending it to them is your only solution, it's not a big deal to consider posting in a public forum ;)
     
    Patricianian, May 25, 2009 IP