PayPal and Intangible Goods

How can you win a dispute if one were to get scammed by a seller offering intangible goods such as graphic design or web programing services?

Let's say, a seller requires you to pay half of the $xx amount up-front via PayPal but doesn't respond to you via any form of communication (MSN, e-mails or PM's) on the day of the deadline. You've decided to wait another day or two but still to no avail.

What are your options here?

Any suggestions are appreciated here.

 

I think buyers win disputes for intangible goods nearly 100% of the time.

Good luck!

 

Thank you for the prompt reply, NodeGeek. That's reassuring!

Should one file a dispute claiming that he/she never received the goods? Since it's intangible items, it's nearly impossible to provide a tracking number because in cases like this, address confirmation is out of the picture so the scammer has no way of finding out your address. Correct?

Thanks again.

 

Paypal buyer protection does NOT cover intangible goods.

Seller just has to mention in dispute response that its intangible goods and will win.

 

coldfinga - If that's the case, are there any other alternatives to get your money back? How about filing a chargeback?

 

This is not correct. From my experience owning a web host, when a client opens a dispute and requests a refund, we had a 1% of winning.

So please make sure your sources are reputable before giving advice.

Good luck!

 

When talking about buyer or seller in graphic design services whos the buyer and whos the seller in this case?

So the graphic design provider is the seller correct?

 

Yes, the graphic design provider is the seller. I apologize for any misunderstanding in my first post of this thread.

 

In my experience selling hundreds of ebooks and such on ebay, I've had many instances where buyers would request money back..I simply would respond with 'item was intangible' and would win my case every time.

Also check here,
hxxp://justgotscammed.com/paypal.html

Unless seller voluntarily gives money back...

 

"Solution

If you have been a victim of this scam and you have paid with your bank account or Credit Card, their is a way to get your money back, call your credit card provider and tell them to stop the payment. This should solve your problem."

Taken from the website provided by coldfinga.

Looks like I am in luck and same with whoever got scammed in the same manner as I did. I also heard that PayPal generally sides with the buyer in situations like this.