A buyer made a charge back through his credit card company. Then paypal informed me and took the money from my account. I think this is absurd, since Paypal moto is "buy without sharing your financial information with the sellers". If they don't share this info, how could I check if the buyer is the legitimate owner of the credit card? It's Paypal's duty to do this check and bear any loss shall they fail to assure the buyer is the real owner of the credit card. I always thought Paypal was taking care of this and would take responsability in such cases. Big mistake to think Paypal will ever take responsability! Shall any loss occur they won't think twice before taking all the money from your account.
Yes paypal is very inauthoritative nowadays...! They have no justifications for their deals but simply keep on doing those activities like Chrgebacks and Account limitation. I am a seller in ebay and my acc got limited at $800+ But i dont know why PAypal just do things as they want. They have a policy written, But never obeys that Thanks
I sent this message to Paypal blog, let's see if they publish: Paypal policy is a big joke! You can read more about it here: www thepaypalblog com/2007/12/managing-charge/comment-page-1/#comment-10177 I wonder how does Paypal get away with so much crap... Aren't they subject laws from any civilized countries?
When you signed up with Paypal you clicked ACCEPT to accept to be bound by the Terms of Service (TOS) which clearly states that the merchant (you as a seller) will be held responsible for things like charge backs. Otherwise your friend could buy multiple things from you and then just charge back and you could split the proceeds. That's not how the world works. By signing up to Paypal and using their systems, you also continue to agree to abide by their TOS and thereby also expressedly promise to comply with Paypal disputes and credit card charge backs. If you don't want to deal with charge backs, well - don't accept credit cards and Paypal as payment options. Paypal has every right on their side in this case, both in the agreement with you, under the American law which they are operating under and they are in compliance with all local laws of the countries where they have branch offices and operate. You are wrong, and should pay. Paypal is right and should go unharmed.
This thread is to state that Paypal policy is not balanced, in fact it's ridiculously favors Paypal in all manners and ways. This thread is not to say one shouldn't abide by a contract that he agreed before, obviously he should. But what if this contract is abusive? What if signing this contract is your only way of being in business? Many times contracts have been ruled invalid by judges for being abusive or even contradicting the law.
Paypal is not complete if they can't guarantee you will keep the money if you did everything correctly. What use has their service if you can lose the money in your account at any time even you shipped perfect goods in record time to the confirmed address? Paypal, loved by charge back scammers. Hated by serious sellers!
Paypal is not be the only way to be in the business, there are a lot of alternatives You are saying that contract is abusive and favours paypal a lot, I guess you didn't read the TOS when signing up. So it's your fault eh?
The problem with Paypal is that they've based their service on the credit card system and laws, which have been designed long before the internet. This system is simply not fit for the internet and today's world. When will we have a reliable world wide payment system? The payment methods existent nowadays are either: Faulty at protecting the buyer such as Western Union Faulty at protecting the seller such as Paypal and other credit card based payment methods Can protect both but are inviable for small transactions, example would be L/C The world calls for a new method! Who has the golden answer??
I am using PayPal from last three years and also had many big transaction but never had any problems.
If someone conducts a chargeback with their bank, PayPal has no recourse. I don't see how it's PayPal's fault that someone conducted a chargeback.
In all fairness Paypal's policy is very fair. In fact so fair that it has favoured me EVERY SINGLE TIME when someone has filed a dispute against me as well as when I have filed disputes against, mostly, DP scammers. I've had proper documentation for each sale I've made and made sure to aquire proof before buying anything also. If you shipped something away, why didn't you use a service which gives you a tracking code? Because you're a cheapo and thought you'd save a buck or two - well - look where it put you. Happy? Paypal has no "duty" to investigate YOUR customers. That is your responsibility to make a sound decision on who to do business with. You can not put that risk over on Paypal, just because they handle the payment for you. You could buy insurance for that business risk, but again, since you didn't I'öll just take it that you don't really have a good understanding of how business is conducted and what risks are involved. Business is not for each and everyone, it has many benefits but also risks. Deal with the risk by making your prices high enough to be able to suck up a loss here and there. That's just normal business dealings. That can't be very hard to understand, can it?
unfortunately, you had to get hit by paypal in the same way many others have. Paypal is horrible when it comes to resolving issues on behalf of the seller. they are extremely pro buyer to the point that many frauds get away with paypal related scams. The worst part is paypal knows and does nothing about it.
That's right, Paypal is an acceptable payment gateway as long as a problem doesn't arise. From that point onwards, you can't count with Paypal to resolve any issue, and it's dispute system is simply a monologue area in which they do nothing to thelp.