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Payoneer support thread

Discussion in 'Payment Processing' started by PayoneerTeam, May 5, 2011.

  1. Nissim-Payoneer

    Nissim-Payoneer Active Member

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    #401
    Nissim-Payoneer, Mar 2, 2013 IP
    SEMrush
  2. Nissim-Payoneer

    Nissim-Payoneer Active Member

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    #402
    Hi Guys!

    I'm happy to announce that we're now accepting sign ups to beta test the Payoneer mobile app! We're currently looking for anyone with an Android or iOS device.

    If you are a Payoneer account holder and are interested in being one of the first to test out the app, you can apply for the beta test by sending an e-mail to with the following details:
    • Name
    • E-mail (as listed on the Payoneer account)
    • Country
    • Mobile device (e.g., iPhone 5, Samsung Galaxy SIII, etc.)
    • Operating system (e.g., Android 4.2 “Jelly Bean”, iOS 6.1, etc.)
     
    Nissim-Payoneer, Mar 4, 2013 IP
  3. OSSEO

    OSSEO Active Member

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    #403
    whats Payoneer fee on transaction? any fixed amount or percentage ?
     
    OSSEO, Mar 6, 2013 IP
  4. Nissim-Payoneer

    Nissim-Payoneer Active Member

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    #404
    For point of sale purchases (online/in store purchases) we don't charge per transaction. For cash withdrawals there is a fee per transaction, which is listed on the pricing and fees page of your account.
     
    Nissim-Payoneer, Mar 7, 2013 IP
  5. shubhank008

    shubhank008 Active Member

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    #405
    I am awaiting a response from support to change my bank account since 22/02/2013 and still no reply to a followup mail I sent 3 days ago.
    Ticket Ref. is (LTK12129071113657X)


    And as such, I signed up again separately via my other ad network to have a separate acc with my current bank account since I seemed to be wasting my time asking to change my bank account.
    I applied on 8/03/2013 and still havnt received any reply from your accounts department aswell.
    Ref. Number for new acc is 2326929
     
    shubhank008, Mar 10, 2013 IP
  6. pinakel

    pinakel Active Member

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    #406
    I have a virtual address in USA but I am living India. Can I order payoneer card to this virtual address. Then I shipped it to India.

    plz help thanks
    pinakel
     
    pinakel, Mar 10, 2013 IP
  7. Nissim-Payoneer

    Nissim-Payoneer Active Member

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    #407
    @shubhank008: I see our payment department has replied to your ticket - please follow up with them via e-mail.

    @pinakel: unfortunately, no. You will need to provide us with a valid billing address and ID - and RBI regulations prohibit us from issuing cards to Indian residents.
     
    Nissim-Payoneer, Mar 11, 2013 IP
  8. shubhank008

    shubhank008 Active Member

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    #408
    Yeah got a reply today
    Can you clear me one confusion ? I see 2 bank accounts now in my Payoneer account, old one and new one.
    So can I now change default account for funds to be withdrawn to myself anytime I want ? Or do I need to contact you to change default account to any of them whenever I want to.

    Also, can a Payoneer cardholder send funds from his card/account to my account which is a non-card Bank transfer only account ?
     
    shubhank008, Mar 11, 2013 IP
  9. Nissim-Payoneer

    Nissim-Payoneer Active Member

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    #409
    The My Account page lists all bank accounts that were ever on file. It's display only - so that you can view your previous payment history - it does not change the active bank account on file. To change this, you need to contact us and request the change.

    Currently we do not allow private loading for Global Bank Transfer accounts. You can only receive payments from our partners.
     
    Nissim-Payoneer, Mar 11, 2013 IP
  10. speedy81

    speedy81 Active Member

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    #410
    I made an online payment to Microworkers.com 2/2/2013 using my Payoneer card and they refunded that payment on 2/2/2013. Its more than 1 month but still I cannot see that payment has been credited into my account balance. Payoneer support can you please check this and help me.
     
    speedy81, Mar 13, 2013 IP
  11. Nissim-Payoneer

    Nissim-Payoneer Active Member

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    #411
    Nissim-Payoneer, Mar 13, 2013 IP
  12. winas_ben

    winas_ben Active Member

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    #412
    Hello Everyone ;
    I have a Payonner master card but I haven't US service payment, I contact the payoneer support and they told that I want a website to complete activation US service account .
    So How can I activate it without having a website ?
     
    winas_ben, Mar 13, 2013 IP
  13. speedy81

    speedy81 Active Member

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    #413
    Nissim, Few hours ago I made a 40$ payment to a seller using the payoneer card and he scammed me. Please I need your help to chargeback. I need payoneer teams support. Please reply.
     
    speedy81, Mar 13, 2013 IP
  14. Nissim-Payoneer

    Nissim-Payoneer Active Member

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    #414
    @winas_ben: Please send me a PM with your reference number (starts with LTK).

    @speedy81: Please send me a PM with your name and e-mail. I will check the payment status.
     
    Nissim-Payoneer, Mar 14, 2013 IP
  15. speedy81

    speedy81 Active Member

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    #415
    Nissim I have just sent you the information you requested. Thanks!
     
    speedy81, Mar 14, 2013 IP
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  16. winas_ben

    winas_ben Active Member

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    #416
    NIssim I sent you the information you requested , Thanks in advance :)
     
    winas_ben, Mar 14, 2013 IP
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  17. momin90909

    momin90909 Member

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    #417
    Please add Bodis.com to your partners or at least to your US Payment Service Whitelist
     
    momin90909, Mar 17, 2013 IP
  18. katykatykaty

    katykatykaty Peon

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    #418
    Hi i live in the UK and get payed throw payoneer but the money is in dollars dose anyone or Nissim know the best way to get my money in to pound sterling with out paying out a bomb on transfer fees ?

    Any help would be grateful thanks katy x
     
    katykatykaty, Mar 19, 2013 IP
  19. winas_ben

    winas_ben Active Member

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    #419
    Hello Nissim ;
    I would like to cancel my payonner card for reasons, and this is my LTK number (LTK481071393854X).
    I want to request another card
     
    winas_ben, Mar 24, 2013 IP
  20. David_Payoneer

    David_Payoneer Member

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    #420
    @katykatykaty
    The Payoneer card is held in US dollars and converted based on MasterCard's official rates. You can withdrawl in pounds at ATMs where MasterCard is accepted as well as using the card online and stores.

    @winas_ben
    I see that ticket you posted is the questionnaire that Nissim sent you. Please PM me with details about why you want to cancel your current card and order a new one.
     
    David_Payoneer, Mar 24, 2013 IP