payoneer is very unserious company - stay away from them

Discussion in 'Payment Processing' started by ropebih, Aug 9, 2015.

  1. R0b0

    R0b0 Peon

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    #21
    I highly recommend not to use Payoneer. They are untrustworthy and have a totally unsecured system prone to be hacked.

    I had 2 fraudulent charges on my debit card tot. $ 1382.72.
    Now Payoneer and parent company Ubiquity (Dispute Processing Service overseas) www.ubiquitygs.com
    are trying to make it nearly impossible for me to file a dispute and get my money back. They are a SCAM!

    May 19 I was contacted by Payoneer regarding 2 flagged suspicious transactions for total amount of $ 1382.72. I immediately called Customer Service (CS) to stop them and block my card.
    Their CS advised me at that time, to take NO action and stated: they would initiate an investigation on these claims and get back to me.

    Jun 29 I called for a follow up, Payoneer admitted the 2 transactions were debited to my card. Although my card was blocked, they can only identify but cannot reverse fraudulent charges.
    They advised me (a month Later): I should have filed a dispute in May, and be aware there is only 60 days window to file a dispute form.

    Jul 6 I filed the dispute forms by email and called in to get a confirmation: Payoneer received it and no more action from my side is expected.

    Jul 10 I received an email from Payoneer: In order to dispute a transaction made with your Payoneer card, kindly contact the service line under the toll-free number 1-855-398-5124
    I disregard this note as I had already filed my dispute forms and it was received.

    Sep 16 I call back CS for a follow up and I am being informed they have outsources the dispute center to company Ubiquity and I have to contact them.

    Sep 19 I contact Ubiquity, they ask me to re-file the forms all over again. They email me the form but they ONLY accept claims by FAX or Regular Mail.

    Sep 20 I send again dispute form to Ubiquity via FAX, hopefully they will process it. Already 4 months went by.

    Sep 24 I receive a letter from Payoneer/Ubiquity stating: I have not reported my claims in within 60 days, therefore they are unable to credit back my account.
     
    R0b0, Sep 27, 2016 IP
  2. n.mojenka

    n.mojenka Member

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    #22
    There are many much easiesist way to get prepaid card. I use QCK card without any problems. They never bug me with any verifications or problems.
     
    n.mojenka, Oct 18, 2016 IP
  3. myplusbee

    myplusbee Peon

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    #23
    I trust Payoneer but it's 100% TRUE when you've a problem, their response rate sucks!
     
    myplusbee, Oct 27, 2016 IP