This is my first thread; unfortunately, not a happy one. It’s about my problem with my Payoneer card. Some background: I’m a graphic designer and I have company profile on Elance since 2013. it’s been two successful years and the work was going great. Two months after opening the Elance profile I applied for Payoneer card and since then all transactions were made through that account. For two years my experience with Payoneer was great. A colleague from my company also has a Payoneer card and was also very satisfied with it since I was able to transfer money to his account for the work we have done on Elance. However, on Thursday, 27.05.2015 my account was blocked. After writing message to customer support, I had just received automated response from Payoneer. Later that day I had live chat conversation with one of thair clerks and he said that my card is under a review and with regard to the problem I’ll receive e-mail message in a few days. Furthermore, after a couple of days I checked my balance and all my money was GONE and my card was still blocked, it looked like my card was reactivated. I immediately contacted your support on life chat, and they said the same thing - that my card is under review and should wait response from you. I even made phone call to your customer support and they said the same thing, explaining that my card is under review and I should wait few bussiness days for response. But now I cannot even access my account and receive the message, Account Blocked! (#MA104) Please contact customer support. For the second time I wrote mail to customer support and once again I received an automated response, but this time it said: “Your account has been closed for undisclosed reasons. Please contact Elance Escrow Corporation to find an alternative method of payment.” After putting so much effort explaining that I had never made any attempts for any abuse of my account,since all money deposits to my account come only from Elance, I have every reason to believe that I had been a subject of injustice and even robbery. One week had passed and I still have not received any acceptable explanation why my account has been blocked and my money confiscated. All I got was an advise to “discuss with Elance about finding alternative way for money transfers.” I need to mention that ALL my money income comes through the Payoneer card, and now I can’t even use it, not to mention that I can’t use the money I have had on my card. Thanks in advance for anyone giving their point of view or a solution to this matter.
Hi Elena, Sorry to here that, the better way to get justice in this matter i think is that, making Payoneer management to hear your problem. For that i rather say you just write a complaint and send it over their Head Quaters office address and also send them a FAX. Send them a c0mplaint via https://www.payoneer.com/FileAComplaint.aspx You can get the complete postal address of Payoneer in the Whois http://www.whois.com/whois/payoneer.com