So I came across this website called User Testing which basically allows people to submit their website and for $29 they will get a screencast of the person "reviewing" the website for a certain task with speech built in to the video so you'll know exactly what's going on. Then there's also a text based review at the end. I just thought this might be a nice reference for those looking to take a serious look into their website performance. More Info: http://www.usertesting.com/