past due accounts

Discussion in 'Optigold ISP' started by nhelms, Jan 7, 2005.

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  1. #1
    i have an automated service running to cancel past due accounts but no accounts are getting canceled when they become past due
     
    nhelms, Jan 7, 2005 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    If you click on the "Cancel Customers" button on the main menu manually, does anyone come up in that list?
     
    digitalpoint, Jan 7, 2005 IP
  3. nhelms

    nhelms Peon

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    #3
    yes............................................................................................
     
    nhelms, Jan 7, 2005 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    If you go to the machine running automated tasks, does it say "Automated Tasks Are Running"? Also, what was the last date/time that task was run?
     
    digitalpoint, Jan 7, 2005 IP
  5. nhelms

    nhelms Peon

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    #5
    yes the last date it says it was done on is 1/1/2001 12:00am (it is able to create invoices automatically)
     
    nhelms, Jan 7, 2005 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

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    #6
    Set it to yesterday, with a time of 1am... maybe it was too far in the past.
     
    digitalpoint, Jan 7, 2005 IP
  7. nhelms

    nhelms Peon

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    #7
    thank you that work.............
     
    nhelms, Jan 7, 2005 IP