Password retrieval for a person on hold with out access to email

Discussion in 'Optigold ISP' started by directusnet, Nov 30, 2006.

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  1. #1
    When we put a customer on hold, they can not surf the net or get access to their email. They do get an on hold screen with a link to make a payment online if they forget the password to the account, is there a way to send them that information via web interface?
     
    directusnet, Nov 30, 2006 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    How exactly would you want to authenticate that it's the right user if they don't have access to email?
     
    digitalpoint, Nov 30, 2006 IP
  3. directusnet

    directusnet Peon

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    #3
    Good question :confused: We will continue to think about it. Thanks
     
    directusnet, Nov 30, 2006 IP