After making a subscription for 90 days I notice now that digitalpoint is charging me every renewal, I only intended to do a one time only subscription and never realize that I would be charged every period automatically, nor I record giving consent to this. Would kindly appreciate that this is reviewed and how can I get a refund for the unwanted automatic subscriptions.
Any subscription would have to be something you created and authorized in PayPal (it's impossible for us to add a subscription to your PayPal account even if we wanted to). You can edit/delete subscriptions from within your PayPal account directly.
Hello, That I am aware, I did enroll on a 90 day premium membership (I think it was 90 days), as I was interested in both sphinx and putting my forums blogs and etc. on separate domains, but I was never aware no I can't say I recall being explicit that form the point I sign up for a 90 day premium membership that it would be automatically renewable and that it would be withdrawn from my paypall account every renewal. Tough you can argue it is a subscription that I voluntarily signed up I hereby express my unhappiness for the lack of explicit and clear information on digitalpoin forums that I would be paying I believe every 90 days for it... with this I am pretty sure I already payed more than if I would sign for a yearly renewal... I am sure I can not express how unhappy and disappointed I am with all this indeed...
I only show a monthly subscription (never a 3 month). When you go to PayPal it specifically makes you confirm the subscription. On top of it, we send you an email a couple days prior to the date a subscription is ending (we can't tell if you canceled the subscription in PayPal or not, but we still send you a courtesy email letting you know). I think PayPal also emails you a few days before they process your subscription (I know for sure they email you after they process it). What would your suggestion be to make the subscription process more clear?
I suggest explicitly saying both on the subscription and on the courtesy e-mail that the account of the subscriber will be charged every time there is a renewal, and the amount and day of the charge. I also strongly suggest that you implement both an automatic renewal (already existing) because for sure there will be users that do not want to bother to renew, but also implement a manual renewal where every time the subscription expires user has to manually pay the renewal, this should be the default and a user should be abe at the time of the subscription to choose between manual (default) or automatic subscription. I now realyse (too late) that I just paid for a thing I used basically once, and indeed I got the courtesy e-mail but as many I dont always read the e-mail I get from bulletin boards... subject was clear for me and enough... apparently it was not enough, subject of e-mail is "Paid Sunbcription Expiracy Notice", to me it was ok, I paid for one subscription and it will expire, no problem with that as I got what I paid for and I don't intend to renew... Now I read the complete e-mail and still is not completely clear for me: "Dear ChipTz, Your access to the paid subscription "Premium Access" is about to expire. If you have selected a recurring subscription you will be automatically billed for the renewal, else to renew this subscription you must visit http://forums.digitalpoint.com/payments.php If you do not extend your subscription, access will be removed. All the best, Digital Point Forums" "If you have selected a recurring subscription you will be automatically billed for the renewal, else to renew this subscription you must visit forums-digitalpoint-com/payments_php" This should as I said above be chosen at digitalpoint forums at the time of the subscription and clearly explicit to the user, you should allow the user to control here and not at paypall wether you can charge users automatically or the user has to do the payment manually every time a renewal happens. It just reminds me the boards you visit with referrals and e-mail publicity and per default you receive al the junk in your mailbox because you just didn't read all the mini mini letters and you have to try to find how to unsubscribe if your're lucky, here the difference was with my money, which is a little more boring than my mailbox.
The problem is that we don't know on our end if you have an active subscription or not since it's totally controlled by the end user within their PayPal account. The basic premise behind PayPal is that the user can make payments without the receiver getting things like credit card or banking info from the payer. Because of that, everything done through PayPal makes the payment receiver more or less blind. We can't tell if the user canceled their subscription or not... or even if they HAVE one to begin with. If we could see that info, the email could be a little less vague, but unfortunately it's how PayPal works. All we know is "If the user created a subscription, and they didn't cancel it already, then we *should* have a subscription paument coming soon." As far as letting the user know on the initial signup that it's a recurring subscription, it already does that. There are recurring options as well as non-recurring options and the user can pick whichever they want. As it is now, someone has to specifically choose a recurring option vs. one-time option on the initial page, then they need to confirm creating of that subscription in PayPal on PayPal's website, then we sent them an email letting them know when their subscription is ending and PayPal emails them about outgoing recurring payments every time one is sent. To be honest, I'm not sure what else we could do other than call people on the phone. We definitely aren't trying to scam people... in fact we have people complain when they sign up for a non-recurring subscription and they are mad we didn't auto-renew it (not that we could even if we wanted to).
point taken, still unhappy with all the situation tough but nevertheless thankfull for the time spend in providing answers will ask to cancel the paypall subscription as I can't find were to cancel it here.
Yeah... make sure you cancel it within PayPal. As I mentioned, it's not possible for us to cancel it for you since it's in your PayPal account... so it wouldn't be possible for us to make a system where you could cancel it from this site (again, we can't even tell if you HAVE a subscription).