Feedback Paid for premium subscription but my status didnt change.

Discussion in 'Support & Feedback' started by komrad, Jun 19, 2010.

0
  1. #1
    Hello,

    I don't know where should i report this issue.

    I have paid with paypal for member premium paid subscriptionn but my forum status not changed.
    Please can anybody help. or should i wait?
     
    komrad, Jun 19, 2010 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    You will want to contact PayPal. PayPal is the one that controls your inclusion/removal from premium membership. It looks like PayPal revoked your premium membership and reversed the funds from us while PayPal performs an inquiry/investigation into the transaction (no idea why, it was initiated by PayPal).
     
    digitalpoint, Jun 19, 2010 IP
  3. komrad

    komrad Notable Member

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    #3
    But my credit card has already been charged. Ok, i would contact paypal then.
     
    komrad, Jun 19, 2010 IP
  4. komrad

    komrad Notable Member

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    #4
    Unique Transaction ID #0E563989P7145983R

    Payment has been completed. I saw that on the report and paypal has solved the problem.
     
    komrad, Jun 19, 2010 IP
  5. digitalpoint

    digitalpoint Overlord of no one Staff

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    #5
    You probably want to contact PayPal and also check your credit card. On our end I see the original transaction, then the money was revoked by PayPal and never "unrevoked". I can't even refund the transaction within PayPal because on our end it shows $0 to begin with. Maybe they refunded your credit card?
     
    digitalpoint, Jun 19, 2010 IP
  6. komrad

    komrad Notable Member

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    #6
    I sent email to paypal support. I'm waiting for their reply. Please wait.
     
    komrad, Jun 20, 2010 IP