My account suspended on 1/11/2016 due account has a history of repeated or severe violations, I have a lot of money in my outstanding payment. Then google sent an email and said: "Next Steps: At the end of this 30 day suspension period, we will automatically re-enable your account, remove the payment hold, and resume ad serving." Now, today is more than 45 day, my account still suspended and google not answered my emails on this case. Really, what should i do? what will be happen to my account and my outstanding balance?
Generally that means you did not bring your site(s) into compliance within the 30 days and they permanently disabled you. Can you post a link(s) to the site(s) so someone can check.
Im not sure about! Because i can still login to my google ad-sense account. I can see outstanding payment, but still suspended. Account is not disables so. Any idea? how can contact adsense support?
Yes, i do. But i not received any email after 30 days. Maybe its a bug! IDK... Its really strange. Google support is very poor on this case, there is not any way to contact them!
Well, that explains it. They not going to unsuspend your account unless they know you have complied with their terms and conditions. If you have taken down the site/URL, then they have no way of knowing!!!
Im not sure. See... Next Steps: At the end of this 30 day suspension period, we will automatically re-enable your account, remove the payment hold, and resume ad serving. We will continue monitoring your account to ensure its compliance with our policies. If additional policy violations are found then your entire account will be disabled and you may not receive any further payment.
How they able to suspend your suspension when they are unable to review your website. It's stupid thing to take down website, world not end at Google AdSense, try to explore!