WebbyCart.com Now Offers Outsourced Web Hosting Support! If you are a large Web Hosting Company or a starting Web Host Reseller that needs professional, experienced, trustworthy staff to handle your Customer Support tickets, WebbyCart.com is here to help. WebbyCart.com provides Quality Outsourced Technical Support to Hosting companies and Data Centers around the world. WebbyCart staff comprises of young, dynamic and resourceful individuals who are trained and have an extensive experience in Cpanel, Plesk, Direct Admin, Managing Dedicated Servers, Administering Linux and Windows Servers, Script Writing, Debugging and Trouble Shooting. We support Major Control Panel such as Cpanel/Web Host Manager, Direct Admin, Plesk, and Ensim either under Linux OS or Windows OS. We can also work for host with Support HelpDesk System such as Ubersmith, Cerberus, Kayako, WHMCS, etc. or just plain Email but we prefer if with HelpDesk System. If you do not have one, we can install one for you for FREE. The Benefits: All day and Night Our Support Staff is always available for all your Client's Support Needs 24 times a day, 7 Times a Day, 365 Days a Year. No Holiday, No Weekend Closed Sign, No Limited Staff Reason on Weekends, etc. We are at your service any time of the day or night. Guaranteed We are proud of the Knowledge, Experience, Exposure and the Quality of our Staff's Job that we guarantee 1 Hour Response Time and 5 Hours Resolution Time. Transparent Fully Transparent to your Clients. We will be using your own HelpDesk System to answer Support Questions / Queries. The client will not know that you are outsourcing Hosting Support. For Host without HelpDesk System, you will just need to setup a support email that will forward to us and we will reply using your email so that the client will still know that you are the one supporting them. Save More Our Outsource Hosting Support is cheaper than hiring a Permanent Staff. You will save on Salary, Trainings, Benefits and other Expenses. Friendly, Easy to talk with. Our staff are known for being Friendly, Professional, Experienced and Knowledgeable. All staff are professionaly trained to handle Customer Support and easy to talk with. They also attend regular Trainings and Seminars to update them on the fast changing Technology and Latest regarding Web Hosting in particular. Adaptable Our staff is adaptable. Adaptable to your Support Patterns, Adaptable to your Products and Services. Once you sign up, we will perform a thorough study of your Plans, Services and Support Techiniques. This will enable us to know what you offer and how you relate to your clients. The Plans: Per Server Flat per server fee for Unimited No. of Tickets * Support for Unlimited No. of Tickets * Unlimited Number of Domains per Server * HelpDesk Support (Free Installation of HelpDesk) * 24 x 7 x 365 Support * 1 Hour Response and 5 Hours Resolution Guarantee * Pro-active Communication with Data Center for Reboots or Hardware Problems * Support for Pre-sales Questions * Free Server External Support and Monitoring * $150 / server (1 - 4 Servers) * $125 / server (5 - 9 Servers) * $100 / server (10 Servers up) * $25 Setup Fee Per Ticket Pay for the Number of Tickets * Unlimited Number of Domains per Server * HelpDesk Support (Free Installation of HelpDesk) * 24 x 7 x 365 Support * 1 Hour Response and 5 Hours Resolution Guarantee * Pro-active Communication with Data Center for Reboots or Hardware Problems * Support for Pre-sales Questions * Free Server External Support and Monitoring * $2.50 / Ticket (30 Tickets) * $2.00 / Ticket (100 Tickets) * $1.50 / Ticket (200 Tickets) * $25 Setup Fee For Night Jobs We will take over your support at night * Any 12 hours (As per your requirement) * Support for Unlimited Number of Tickets * Unlimited Number of Domains per Server * HelpDesk Support (Free Installation of HelpDesk) * 24 x 7 x 365 Support * 1 Hour Response and 5 Hours Resolution Guarantee * Pro-active Communication with Data Center for Reboots or Hardware Problems * Support for Pre-sales Questions * Free Server External Support and Monitoring * $100 / Server * $25 Setup Fee For Dedicated Server Sellers Support for Server Owners * Unlimited Number of Domains per Server * HelpDesk Support (Free Installation of HelpDesk) * 24 x 7 x 365 Support * 1 Hour Response and 5 Hours Resolution Guarantee * Pro-active Communication with Data Center for Reboots or Hardware Problems * Support for Pre-sales Questions * Free Server External Support and Monitoring * $50 / mo. (25 Tickets) * $80 / mo. (50 Tickets) * $25 Setup Fee For VPS Owners/Nodes High Caliber Support for your VPS Clients * Support for Unlimited Number of Tickets per Account * HelpDesk Support (Free Installation of HelpDesk) * 24 x 7 x 365 Support * 1 Hour Response and 5 Hours Resolution Guarantee * Pro-active Communication with Data Center for Reboots or Hardware Problems * Support for Pre-sales Questions * $50 / mo. (15 Accounts) - $2.50 / Account in excess of 15 Accounts * $100 / mo (50 Accounts) - $2 / Account in excess of 50 Accounts * $125 / mo. Unlimited Number of Accounts * $25 Setup Fee For Hosting Resellers Professional Support for Resellers * Unlimited Number of Domains per Server * HelpDesk Support (Free Installation of HelpDesk) * 24 x 7 x 365 Support * 1 Hour Response and 5 Hours Resolution Guarantee * Pro-active Communication with Data Center for Reboots or Hardware Problems * Support for Pre-sales Questions * $20 / mo. (15 Accounts) * $1 / Account in excess of 15 Accounts * $25 Setup Fee Contact Sales now at or to know more or to order, please go to WebbyCart.com - Outsourced Web Hosting Support Regards, Bobby
I was interested in this service. But I can't get anyone available for a livechat. Not good when thats the service you're providing.
Hi, Our live chat is currently online, it could be that the operator is busy chatting at that time with another client and Have you tried sending us an email as our offering is HelpDesk Support and this does not include Chat Support. You can email us anytime for any questions at . Thanks Bobby
Thanks Bobby, I tried again. Whoever I spoke do did not seem very knowledgeable about the services on offer and which one suited me best. Their best reply was look at our plans and it's up to you. No guidance no explaining which plan best suited the needs I outlined. With this type of support for your own business one must ask what support you'd provide to others. Your service would probably lose me more customers that I would gain. I will continue to look to outsource this, but to a service provider who is 'on the ball'
Hi, Sorry for this, as the service is just launched, but I have reviewed your chat conversation and I just note that you said that you said that you will just get Per Ticket and that is the time that the Operator said that it is your decision. We do not want to impose any particular product as the operator told you also that that our minimum is 30 tickets which will costs you $70 compared to the vps plans or the reseller plans. Actually the best for your is just the reseller plan, it could be just that the operator think that it is a master reseller, it should be in the vps as originally the reseller package is just for single reseller account but actually even the reseller plan will be fine for you. Anyways, thank you for at least checking on our plans. Regards, Bobby