Some "professional" I hired to design an ink cartridge box, I had to do credit card or paypal because I live in Canada. Didn't do anything and keep delaying the deadline. Now I am out 75 bucks. It sucks. The worst part is the "professional" is ranked 21st on the website.
I would contact guru. I used them once and had good luck with them. I'm sure guru will step up and help you. It'd be stupid if they didn't.