Our Customer Contact Email Going into Yahoo "Bulk Mail" Folders!!

Discussion in 'General Marketing' started by Big Richard, Feb 6, 2006.

  1. #1
    Hi,

    Our online business relies on customer contact via email, and at the moment for some reason all emails going to Yahoo are getting put into the "Bulk Mail" folder. This is extremely annoying and costing us business, and we are in discussions with yahoo about it.

    However, there may be any number of other account we could be having problems with so what I am looking for is a company or software, where we can automatically test as many different accounts as possible with different types of email, so that we are alerted to any issues as soon as possible. We could set up accounts on gmail, yahoo etc ourselves but this is a time consuming process and stuff like aol you have to pay for.

    So can anyone recommend any services to help us ?

    Thanks
     
    Big Richard, Feb 6, 2006 IP
  2. cellularnews

    cellularnews Peon

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    #2
    This is a perpetual problem for all email senders.

    I send our emails to myself - and use SpamAssasin in the server to scan all our inbound emails, so we can see what it says about our own emails.

    If you check the header, then that will flag up any trouble spots and you can then edit the emails accordingly.

    I recently found that a red font declaration that had slipped into our email (we usually use CSS) was causing a massive spam flag on a newer version of spamasssain, but not on an older version and nearly pushing a clean email into the spam box.

    The company, "Return Path" tend to be quite experienced in this area if you dont have the time/resources to fix it in-house.
     
    cellularnews, Feb 6, 2006 IP
  3. M. Gumm

    M. Gumm Peon

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    #3
    My company is having the same problem with our mail being diverted from the Yahoo recipient. We don't know why this has happened, but suspect someone wanted to inconvenience us. We'd like to discuss with Yahoo, but don't know how to do that. Any suggestions?
     
    M. Gumm, Jun 13, 2006 IP
  4. camp185

    camp185 Well-Known Member

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    #4
    How are you mailing them? There are ton a reasons you are be marked as bulk.
     
    camp185, Jun 13, 2006 IP
  5. frankcow

    frankcow Well-Known Member

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    #5
    That means that Constant Contact has not implement DKIM

    You may need to implement it on your domain, or go with a more professional ESP
     
    frankcow, Jun 28, 2006 IP
  6. andre75

    andre75 Peon

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    #6
    This happens usually if you are on a shared host. Those IP's are mostly classified as spammy because of some site sending out a lot of emails (may very well be yours).
    Also a lot of people are too lazy to unsubscribe and therefore classify your emails as spam.

    My admittedly not so professional solution to this is to send emails via my ISP (sbcglobal.net). Those never get banned.
    You should be able to set up your online scripts to use your ISP's SMTP servers.

    Haven't found a better solution yet.
     
    andre75, Jun 28, 2006 IP
  7. shahab6

    shahab6 Well-Known Member

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    #7
    I'm having the same problem, for some reason a lot of my important mail goes into my bulk. So these days I have to check my bulk mail too. Yahoo email use to be good, but now its going down hell
     
    shahab6, Jul 1, 2006 IP
  8. xeno

    xeno Peon

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    #8
    Sometimes the email sent from a site's contact form is usually sent as html, which Yahoo generally regards as spam.
     
    xeno, Jul 2, 2006 IP
  9. Mong

    Mong ↓↘→ horsePower

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    #9
    Actually it is due to when you send lot of emails with no change or minor change to same server.Then these email servers take it as spam.
    imo you should vary your email content.
     
    Mong, Jul 2, 2006 IP
  10. frankcow

    frankcow Well-Known Member

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    #10
    Actually there is far more involved than simply duplicate content. I can send out thousands of identical emails from one server, and so long as the email adresses are opted in, I have proper authentication and a good sender reputation, almost all of the emails will get through
     
    frankcow, Jul 4, 2006 IP