OPINIONS PLEASE: Anyone ever heard of a server deleting your public_html?

Just signed up with a new host, on a VPS package, and I moved about 12 addon domains into a single cpanel account. Last night, I checked to see if everything was propogated yet (some had, some had not) and I went to bed.

This morning I woke up, and my entire public_html directory has been deleted, including all addon domain subdirectories. I'm 100% positive that it wasn't me, and my host says it wasn't them, and I believe them.

Obviously, having you public_html deleted is a pretty major thing, especially after having moved 10 addon domains over, so I want to understand why it was deleted.

My host believes that it has something to do with an email script that might not have been as secure as it could have been. It did have captcha on it, but it did not have a delay in between emails. He thinks that it's possible the script was abused, and somehow the security of the server perhaps automatically kicked in and deleted the public_html file.

That *almost* sounds feasible, but if this were the case, I can't help but to think that this would happen more often. I've search all throughout Google though, and I can't find a single occurance of this ever happening to anyone before.

Anyways, I'd like to hear if anyone has ever had this happen to them, and what the chances are that this was the issue.

 

I've similar problem with new cpanel 11. I was sure I didn't delete but it was deleted. Probably in the new cpanel there is advance file manager with drag and drop function could be a cause of accidental delete. You can ask them to restore your account from backup.

 

Yeah, I can always restore, but it makes me a little nervous that the public_html can be deleted at any time, and I wanted to feel confident that I know why it was deleted.

 

I believe i know the issue, while propagation was in affect, you uploaded your sites files, etc.. but you were working on the server "locally" and when propagation finished, it see's a different location for your public_html.

Have you tried FTP'ing to your server's IP: then enter your u/n and p/w, your old files might be there.

This issue can occur with other control panels as well.

 

Regardless, if your public_html file was deleted, ask your host they should have a backup and you shouldn't lose much or anything if they do daily backups. If not still ask your host, because they should have client backups.