Opening of 8th Harpertown - Unmetered Master,Reseller,FFMPEG,Static IP - Mellowhost

Hi sharmaine, how did your transfer went?

I opened a ticket to move my accounts to another server 3 days ago, but when I checked it today, they closed it.

 

Please PM me your ticket ID.

Move is basically a question of contradictions. If you have good amount of data loaded already you most likely not going to have a chance for moving your account on a different server as transferring data is a pathetic matter for both network and cpu health.

 

Sent you a PM already.

 

Hey,

Whats up with the support these days? E-mails aren't being replied to, tickets are being closed, in the past mellow was great, but lately... anyway I paid for hosting a few days ago and when the server was finally up, I woke up to see that it was suspended for non-payment??? I just paid like 4 days ago...

 

All the tickets which routes department to department in our helpdesk can take some time to resolve, if your ticket needs to route multiple dept.s then definitely it will take some time to be completed as not all department are online 24/7. Semi boxes are not instantly setup, i believe your order was a manual order, there was some type of confusion with the invoicing at the time i set that up, and the system detected the payment wasn't completed. Sorry for the inconvenience and it should already been resolved by someone i can see as your semi box is working right now. If you would raise a ticket regarding the error i believe it should get resolved asap, but most likely you didn't open any ticket regarding this.

Have a great day.
Regards

 

heya i am interested in purchasing your master reseller plan, but i am bit worried as the above person had said about your support service, did your support system is lacking in providing quick response? because on live chat when i had chatted with you, it was very quick, but after that i have not seen live chat online ever in past two days, whenever i used to go there it shows offline chat, just to leave email to support.

how long would it take for setting up master reseller account, after the payment?

 

Our sales department operates 12 hours a day, if you place the order at peak hours, it should be active within an hour, but if it is not at peak hours, it may take highest 12 hours to complete.

Live Chat is still not a stable solution from us as we have said all the time. It is only available 2-4 hours a day. We do not have enough number of Live chat operators yet to fill the live support.

Ticket resposing doesn't work like all other in our desk. Not all the support operators work at all department or arena. It should be explained in the last reply.

 

so basically how long does it take to reply support ticket? and according to your support system, which one is the best option to get a quick response from any staff member?

 

If it relates to simple technical support, it should be answered within 1 hour, the highest it can take upto 12 hours if it is not for restoring or backing up accounts which may need to schedule the work and need help from the Provision department.

 

do you have quick response via phone support? or it takes same long time as support ticket?

 

Sorry, right now we do not provide phone support, but in urgency most of the tickets are taken care immediately either by the respective techs remotely or by the supportive available techs.

 

oh i see it means you are not providing phone support, only ticket support and live chat is available?

also 1 more thing i want to know since your hard disk limit is 250gb and you provide unmetered space/ bandwidth, so does that mean, after the diskspace gets full, i wont be able to use more than 250gb? or would you be upgrading hard disk and add more space of 250gb? and does it same applies even for bandwidth?

 

Sorry for the delay, for some reason, i missed this reply

An explanation of your question was given at the following offer:
http://marketplace.sitepoint.com/listings/40297

250 GB is the highest nibble of allocation for one account, not for entire reseller

 

Is this offer still availiable

 

hi im quite confused with your replies above mellow-h, you mentioned before that you have real 34/7 technical support, meaning, you always have support folks at your desk. Is this still the case now? I have 3 accounts with you because of the providing 24/7 technical support so i need to know if you still have tech support folks at your desk 24/7?

 

I have waited 24 hours since i bought my master reseller plan and its still pending.

 

Hi, Is the package still hosting available?

 

Omg...I ordered the september special for a Master Reseller, Not a reseller. Someone made me a reseller account which I do not need.

 

I bought september master reseller. i will extend my account if the service is good

 

I would like to host some adult sites on your hosting. Tell me whether its allowed or not!? Also do you accept any other form of payment except PayPal !?

Thanks

Olgi