Online troubleshooter

Discussion in 'Optigold ISP' started by john, May 19, 2004.

0
  1. #1
    Shawn, for some reason our online troubleshooter starts off from the main page with the following:

    Search returned multiple records. Please make selection.

    Root
    Root

    and they both link to the same root page, seems like it's been like that for several versions, any ideas?

    Thanks
     
    john, May 19, 2004 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    The first record in the troubleshooter, should have a title of Root. If you go to Tech Support -> Troubleshooter, whatever comes up first should be the primary record. Just change the title on that to be Root.

    - Shawn
     
    digitalpoint, May 19, 2004 IP
  3. john

    john Peon

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    #3
    Now there's 3!

    Root
    Root
    Root

    ???
     
    john, May 21, 2004 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    The first record that comes up with it in the normal GUI has a title of Root? That's really the only important part. How are you seeing 3 of them?

    - Shawn
     
    digitalpoint, May 21, 2004 IP
  5. john

    john Peon

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    #5
    john, May 21, 2004 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

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    #6
    Hmmm, do you have multiple records with "Root" as the title? Can you give me the real URL to look?
     
    digitalpoint, May 21, 2004 IP
  7. john

    john Peon

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    #7
    No other documents are called root...but when I do a 'find' for root, 2 items are found, and they are the same root document with no title (if I add the title of root, 3 show up), but with different RecID's.
     
    john, May 24, 2004 IP
  8. digitalpoint

    digitalpoint Overlord of no one Staff

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    #8
    Hmmm... something whacky seems to be going on with your Troubleshooter_.fp5 file, any possibility of you zipping it up and sending it to ?
     
    digitalpoint, May 24, 2004 IP
  9. john

    john Peon

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    #9
    You should have it now.
     
    john, May 24, 2004 IP
  10. digitalpoint

    digitalpoint Overlord of no one Staff

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    #10
    File was fixed and sent back to you.
     
    digitalpoint, May 25, 2004 IP
  11. john

    john Peon

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    #11
    For some reason, the troubleshooter_.fp5 file will no longer open up after I replaced it with the file that was sent to me. It simple says that it can not locate the file, and when you try and browse to it, it doesn't show up.
     
    john, May 28, 2004 IP
  12. digitalpoint

    digitalpoint Overlord of no one Staff

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    #12
    You can't double-click on it in your file system or anything?
     
    digitalpoint, May 28, 2004 IP
  13. john

    john Peon

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    #13
    I can't open the file now, OG can't seem to see it, I just get the error, "troubleshooter_" could not be found and is required to complete this operation. I can't even browse to the file, even though it's in the directory.
     
    john, Jun 1, 2004 IP
  14. digitalpoint

    digitalpoint Overlord of no one Staff

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    #14
    What does your FileMaker Server log say when you start the FileMaker Server process?
     
    digitalpoint, Jun 1, 2004 IP
  15. john

    john Peon

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    #15
    OK, we got it working now, the file that was sent back to us was in 'single-user' mode
     
    john, Jun 2, 2004 IP