I reloaded OG on my workstation yesterday and now I cannot print any of the financial reports. I get a blank page with the bottom showing date, company name and page #. Printscreen gives a blank page with black strip in center. This was working before I reloaded. I have looked at all the settings and I am stuck. OG version is 3.3.2.
Does it work from any other workstations? Make sure you have the correct print driver set under My Stuff -> System Info -> Print Setup
It prints from other workststions to this printer. I am running XP and the other ststions are W2K. Like I said earlier it was working until I reloded OG.
I removed the printer, switched printers in OG, tested to the new printer (Oki 18 - works OK) then added the old printer (Brother HL-1440) back in. I then switched it back to the printer having trouble (HL-1440) and it still doesn't print. What next?
Not sure to be honest, I guess the best thing you could do is see if they have any updated print drivers for your OS.
Removed printer, downloaded latest drivers from Brother and reinstalled printer. Same problem. Why would it work on 3.3.2 before I deleted and reloaded the workstation install.
A workstation install (or anything within Optigold) shouldn't affect anything to do with printing to be honest. Optigold simply uses the printing function built into FileMaker, which in turn uses the print driver selected. There is definitely nothing that Optigold installs that has anything to do with printing directly. Is there anything else you installed around the same time by chance?
Nothing else was installed. All Windows programs print correctly from this workstation to this printer. I reloaded OG workstation install because this workstation takes 5-8 seconds to open each OG file after I close OG while all my other workstations take 1-2 seconds at most. I only removed OG in Add/Remove programs then reinstalled with the 3.3.2 installer. I can do it again if need be.
Well, as I mentioned, uninstalling/reinstalling really shouldn't affect it, but you could try I suppose...
Completely removed OG and Filemaker Pro from workstation. Removed Java 1.2.2.6 from workstation. Loaded Java 1.2.2.7, FMPro 5, OG 3.3.2. Will printscreen the main menu screen but no others that I have tried. Will not print reports on reports and charts screen. Will print reports and charts menu screen. Will not print generic reports. It has to be an OG problem because it prints everything correctly from Windows, right? What next? OG still opens REAL slow on this workstation also. It it the fastest machine we have (P4 3.0Ghz GIGA LAN 1GB RAM) but it open OG the slowest. It's also the only one running XPPRO. All the others run W2KPRO.
Optigold's printing is a function of FileMaker... the only thing I can think of is maybe FileMaker 5.0 isn't completely compatible with Windows XP. Do you have a FileMaker Pro 6.0 copy around you could try it with on that machine?
No, only FMPro 5. It has been working for almost a year on XP. Just stopped yesterday. I am willing to try anything at this point. Will there be a problem running FM Server 5.5 on the server with 6 on the workstation or will I need to upgrade everything?
No problems... 5.0, 5.5 and 6.0 clients can all interoperate with Server 5.0 and 5.5 (there never was a Server 6.0).
Guess the question should have been, Where do I get FM6? From you or outside source? How much and how do I order if from you?
You can get it anywhere... the one we sell is no different than the normal retail version (it's $64 through us). But I should warn you that I'm not certain that's what the problem actually is. But since XP came out after 5.0, I would guess it was never certified with XP. You may want to check FileMaker's support website to see if there were any issues with 5.0 and XP.