OFFSHORE & ONSHORE Windows & Linux VPS From $10/mo> Now with OFFSHORE NL! *HOT!**NEW*

Discussion in 'Web Hosting' started by masrawyz, Feb 16, 2009.

  1. masrawyz

    masrawyz Guest

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    #21
    Hello,

    We did explain the situation and emailed our users 1, 2, 3, 4, 5 and even more during the issues, if we did predict the power failure we would have notified our users before ahead.

    We did manage to sort all our Netherlands issues same day, but the power failure affected the boot of a specific NODE which then required new hardware which did take time to be replaced, our support team did manage to help all our users with their requests and got them all back to track, we also gave one free month for our users per request.

    Aonas, I don't think a 5 years old would be able to run a company, so keep your silly comments to yourself.

    We do apologies once again for what's been caused in Netherlands, but among hundreds of servers 1-2 issues with a couple of servers doesn't mean that we're scammers or providing bad services.

    We do get from time to time issues with servers and that's unpredictable, will happen to any hosting company out there.

    Our users are being compensated for all the downtimes and we don't see anyone that's been left behind.
     
    masrawyz, Apr 4, 2009 IP
  2. RVCA

    RVCA Member

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    #22
    They are really strict bout VPS haha, mine was suspended for bots
     
    RVCA, Apr 4, 2009 IP
  3. indyeah

    indyeah Well-Known Member

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    #23
    I think you don't get it. The site promises a 99% uptime but it's been around 60 to 70% for me.Due to this, my traffic didn't grew as expected.Users complaint about the speed and the downtime.

    How would you compensate the traffic lost?

    It surely is a loss for me !! . If I had to rate you , I would give you not more than a 3 on 10
     
    indyeah, Apr 5, 2009 IP
  4. lachrymologist

    lachrymologist Active Member

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    #24
    i've been with them on DE server since dec 08 and never had much problems except a short downtime about two month a go or so

    anyways, i'm interested at your dedi offer: Unmetered France Standard servers
    is it OVH-based?
     
    lachrymologist, Apr 5, 2009 IP
  5. ArcadeMad

    ArcadeMad Peon

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    #25
    I have had Plenty of Bad Isses

    downtime 2 days Wait on tickets Susspend me Lost all of my Data Etc Stuff like that

    Stay away from Santrex

    Just my 2 cents
     
    ArcadeMad, Apr 6, 2009 IP
  6. upsee

    upsee Peon

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    #26
    Santrex is totally a Scam webhosting provider!
    I have order a VPS from you since 1 April! and till now it has not been setup!

    I have open more than 3 tickets! and they have been closed without any reply!

    Please refund me my money!!!
    Santrex is a BIG JOKE for me!!
     
    upsee, Apr 6, 2009 IP
  7. ArcadeMad

    ArcadeMad Peon

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    #27
    I orderd 3 vps in total

    They susspend all three i spent over 250$ they lost me loads also setup was very slow they blamed it on my email just to try to avoid setup times

    Trust me am not Jokeing but santrex are a rubbish provider
     
    ArcadeMad, Apr 6, 2009 IP
  8. masrawyz

    masrawyz Guest

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    #28
    Hello,

    Users do get suspended for a reason, if you break our terms of use we will suspend you, just like any other provider out there, that goes to ArcadeMad aka Jordan/SameerHosting.
    Sweet talk gets you what you want otherwise you get nothing. As for upsee your information is definitely false because we DO NOT close tickets without solving them or fixing them so you're providing a false claim if you really did order and have a problem for days then private us here on DP with the information and let's see on whose side are those false claims.

    Regards,
    Santrex Internet Services
     
    masrawyz, Apr 9, 2009 IP
  9. invisible121

    invisible121 Banned

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    #29
    I'm hearing a lot of bad reviews about Santrex lately and most of the bad reviews was last month. Well my site was down too last month for more than a week but I understand, it was a major datacenter problem. I love it on Santrex, the speeds are blazing fast and I don't have problems with it. They aren't scam, actually i'm planning to get a dedicated server soon. They got their problem with the datacenter fixed already and thats a great news. I also want to try more of their services. Keep it up Santrex, hope things will be better day by day.. :)
     
    invisible121, Apr 10, 2009 IP
  10. joe987

    joe987 Peon

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    #30
    Santrex is terrible... stay away.

    My problem has not been solved yet!
     
    joe987, Apr 14, 2009 IP
  11. MrBryx

    MrBryx Peon

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    #31
    I'm interested in your Offshore Windows VPS that's based on the netherlands, can I download files from rapidshare to the server then upload it on other file hosting sites? Thanks
     
    MrBryx, Aug 28, 2009 IP