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Official Payza Support Thread [New]

Discussion in 'Payment Processing' started by Lucas_Payza, Jan 9, 2017.

  1. #1
    Hello again everyone!

    I’m Lucas, Payza’s Social Community Specialist. I posted a full introduction here: https://forums.digitalpoint.com/threads/hi-all-im-lucas.2794547/ if you’d like to read it.

    I’ll be around Digital Point to help answer your questions about Payza. Our old thread: https://forums.digitalpoint.com/threads/the-official-payza-support-thread-abandoned-by-payza.2482849/ has grown a little out of control since we were last active there (which I believe was around 2012), so I think it’s a good idea to start fresh.
    SEMrush
    If you have any questions or issues you brought up in that thread which you still need help with, please let me know here and I’ll do my best to answer.

    Here are some other helpful Payza resources you can use to find answers to your question, or to contact our Customer Support Team:

    Payza Reference Center: https://docs.payza.com

    The Payza Reference Center has helpful guides and manuals with answers to most questions you may have about Payza. This site is still under construction and should be completed shortly, at which point it will completely replace our existing FAQ section.

    Payza Blog: https://blog.payza.com

    The Payza Blog is your best source for all the latest Payza news and updates. We also publish in-depth “How To” articles to help you use our most popular products and features.

    Payza YouTube Channel: https://www.youtube.com/user/PayzaOfficial

    The Payza YouTube Channel is packed with video tutorials that show you screen-by-screen how to use our products and features. It’s a great place to SEE exactly how to use a Payza feature when you run into trouble.

    Payza Facebook Page: https://www.facebook.com/payzaglobal/

    The Payza Facebook page is the place to connect with Payza on Facebook. You can send us a private message there to ask us a question, let us know about an issue, or just to give us some feedback.

    Payza Support Twitter: https://twitter.com/PayzaSupport

    Contact our Customer Support team 140 characters at a time. You can also follow our official account: https://twitter.com/Payzaofficial
     
    Lucas_Payza, Jan 9, 2017 IP
    SEMrush
  2. 000karim

    000karim Active Member

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    #2
    Well it took you only 4 years to notice that the old thread was a mess so that's fine .
     
    000karim, Jan 13, 2017 IP
  3. fionix

    fionix Well-Known Member

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    #3
    After 4 years you came back there and opened a new thread!
     
    fionix, Jan 16, 2017 IP
  4. samazgor

    samazgor Well-Known Member

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    #4
    I m looking for merchant support. where to contact??
     
    samazgor, Feb 3, 2017 IP
  5. Lucas_Payza

    Lucas_Payza Peon

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    #5
    If you'd like to contact our merchant support team, you may send an email to and one of our account manager
    will assist you directly! If you have a general question, you can visit our Payza Business Manual here: https://docs.payza.com/v1.0/docs/biz-manual-table-of-contents
     
    Lucas_Payza, Feb 3, 2017 IP
  6. ruseneca90

    ruseneca90 Member

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    #6
    WoW, Money launderers came back :eek: Awful news.
     
    ruseneca90, Feb 6, 2017 IP
  7. BuxP

    BuxP Notable Member

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    #7
    Complaint from a customer from us:

    I have not been able to use Payza even after creating an account - it won’t accept my credit card payment - says I am not authorised to spend $10 - I make much larger online payments with that same card online all the time so I know it’s not my card! - Payza is very difficult by the looks
     
    BuxP, Feb 15, 2017 IP
  8. Lucas_Payza

    Lucas_Payza Peon

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    #8
    Hey BuxP,

    if your customer is having troubles with credit card payments, they can message us on Facebook (https://www.facebook.com/payzaglobal/), contact us directly within their account via our chat or submit a ticket here:
    https://helpdesk.payza.com/index.php/Tickets/Submit and we'll help them as quickly as possible. It's also possible that you need to validate your credit card: https://docs.payza.com/v1.0/docs/connecting-a-credit-card#section-validating-your-credit-card


    There are many reasons why a transaction may be rejected, but we'll investigate and find a solution!
     
    Last edited: Feb 16, 2017
    Lucas_Payza, Feb 16, 2017 IP
  9. lie2me

    lie2me Member

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    #9
    My deposit of $150 from my debit card was reversed on 6th april
    But the amount hasnt reflected back in my bank account.
    Several messages sent to your support to no reply
    I keep getting automated messages that it will take 10 days which was changed to 20 days
    Twitter support has stopped replying

    I advise everyone to stay away from Payza as they're highly unprofessional
    I will wait a few more days before I use the word "scam".
     
    lie2me, May 10, 2017 IP
  10. zenica

    zenica Member

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    #10
    so any info about what is going on with payza?

    - will this new .eu domain work for a long time or not?
     
    zenica, Mar 23, 2018 IP
  11. MCTarakan

    MCTarakan Member

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    #11
    Payza do not worry about your money! They NOT supportive at ALL! My payza accont been hacked and over 2000 eur stolen but no support from them as they just send money.

    Security is very low! Anyone can hack you account and send money to bitcoin or altcoin...
    NO NEED of your approval via phone or email...

    Payza just wash their hands off...
     
    MCTarakan, Apr 5, 2018 IP