Bug Not receiving PMs

Discussion in 'Support & Feedback' started by Matthew Sayle, Apr 30, 2016.

  1. #1
    I have received quite a few PM notifications via email over the past 24 hours.

    These are all from reputable members with high post count.

    However, I am not receiving the notification in DP, next to the inbox.

    Also, when I click on the PM from the email - it says:

    Digital Point - Error
    The requested conversation could not be found.

    So, I have no way to view the conversation - it appears the PM isn't making it to my account.
     
    Matthew Sayle, Apr 30, 2016 IP
  2. qwikad.com

    qwikad.com Illustrious Member Affiliate Manager

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    #2
    qwikad.com, Apr 30, 2016 IP
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  3. Matthew Sayle

    Matthew Sayle Illustrious Member

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    #3
    Ah, didn't realize the site was down yesterday.

    Thanks for the heads up!
     
    Matthew Sayle, Apr 30, 2016 IP
  4. Spoiltdiva

    Spoiltdiva Acclaimed Member

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    #4
    Two of my posts were wiped out yesterday, one on Copywriting and another on Content Creation. I've rewritten the 1st can't be bothered to redo the 2nd.
     
    Spoiltdiva, Apr 30, 2016 IP
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  5. Spoiltdiva

    Spoiltdiva Acclaimed Member

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    #5
    Now I've noticed that a total of 3 of my posts are gone, and at least 2 threads that I was watching are also gone. What happened last night?
     
    Spoiltdiva, Apr 30, 2016 IP
  6. Matthew Sayle

    Matthew Sayle Illustrious Member

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    #6
    Everything is pretty screwed up on my end too. Some PMs were from buyers as well.
     
    Matthew Sayle, Apr 30, 2016 IP
  7. Nigel Lew

    Nigel Lew Notable Member

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    #7
    My sales thread seems to be still be in tact but it was missing some views this morning. Site was down for quite a while. It looks like Shawn had to revert a backup but it doesn't look like its too far off from real time at least.

    N.
     
    Nigel Lew, Apr 30, 2016 IP
  8. qwikad.com

    qwikad.com Illustrious Member Affiliate Manager

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    #8
    What happened was the site was down for 2-4 hours (maybe even longer). I quit checking if it was up after about 2 hours. It was probably gotten restored to the last backup.
     
    qwikad.com, Apr 30, 2016 IP
  9. PoPSiCLe

    PoPSiCLe Illustrious Member

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    #9
    It was down for more than 2 hours, probably longer than 4 as well - I can't remember exactly, but I asked on Twitter, and after that it still took a while to get it up and running, and when I asked, it had already been down for a while. But yes, it seems it reverted to a backup.

    @digitalpoint it should be some sort of message either on the front page or something when shit like this happens - giving some information directly to the users of the site seems like a good idea, especially when it affects the content produced by said users.
     
    PoPSiCLe, Apr 30, 2016 IP
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  10. Matthew Sayle

    Matthew Sayle Illustrious Member

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    #10
    It seems like nobody even really cares
     
    Matthew Sayle, Apr 30, 2016 IP
  11. Nigel Lew

    Nigel Lew Notable Member

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    #11
    Well. I have been here damn near a decade and I can count the # of times its happened on one hand.

    @Junkfoodjunkie ya... Data center lost power on both circuits (@scalematrix). Just now restored power so down here spinning stuff back up
    Yesterday at 5:26 PM
     
    Nigel Lew, Apr 30, 2016 IP
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  12. Smyrl

    Smyrl Tomato Republic Staff

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    #12
    I've never met a web owner who does not care when his site is down. Those I know immediately start reacting and start trouble shooting and trying to get the site back online.

    When I talked to Shawn yesterday afternoon he reported he was on his way to the data center and was about five minutes away. He reacted as soon as he saw the problem and from the time he was last seen online here he was up until early morning today.

    What can anybody say. We all figured out there was a problem and from comments it appears site was restored to some previous point of back up.
     
    Smyrl, Apr 30, 2016 IP
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  13. Matthew Sayle

    Matthew Sayle Illustrious Member

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    #13
    But, where is Shawn now?

    Things happen, we all get that.

    However - it really screwed a lot of stuff up for a lot of members. We have made Shawn A LOT of money. You think a simple apology would be warranted.
     
    Matthew Sayle, Apr 30, 2016 IP
  14. Smyrl

    Smyrl Tomato Republic Staff

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    #14
    If I were Shawn, I'd be taking a well deserved nap. I have no clue where he is.
     
    Smyrl, Apr 30, 2016 IP
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  15. digitalpoint

    digitalpoint Overlord of no one Staff

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    #15
    Yep, that.

    As people have mentioned, there was a catastrophic power failure at the data center: https://twitter.com/scalematrix

    It took them about 6 hours to get back online fully and then I was up all night getting stuff spun up (our setup is not just something you can flip the switch on, so there's all sorts of cluster sand services you need to spin up one at a time and give servers time to sync up with each other).

    I did end up reverting to a couple hour old backup because the time it would have taken to restore the non-backup would have been a longer downtime than the couple hours that was lost (in fact the site would probably still be down if I had gone that route). I'm still seeing if I can recover some stuff and inject it into the system after the fact, but not 100% if that's going to be possible.

    Needless to say, I'm not terribly happy with ScaleMatrix. We pay way too much just so we always have power, and they failed on that.
     
    digitalpoint, Apr 30, 2016 IP
  16. PoPSiCLe

    PoPSiCLe Illustrious Member

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    #16
    It sounds to me that their redundant setup is WAY to vulnerable if what is stated above is true. Having an emergency system not on a completely separate circuit, no Street power of any kind, would be step one. Generators for backup (emergency) would be a second failsafe, but might not be feasible.
     
    PoPSiCLe, Apr 30, 2016 IP
  17. digitalpoint

    digitalpoint Overlord of no one Staff

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    #17
    That's the email they sent out, and yeah... I agree. I'm gonna be in there this week asking them WTF I'm paying for...
     
    digitalpoint, Apr 30, 2016 IP