I'm working with a customer and my contact there is this employee who is very inefficient, which makes me look inefficient to the customer. My biggest beef is when I send this employee emails, the employee makes alot of excuses for not getting something done that I requested, or "oh, I didn't get the your email". Besides, sending an email with a reciept requested, are there any suggestions as to how I can make sure emails are received by this employee?
The sending email with "Recipient Confirm Requested" is one solution. I would recommend you do CC for every emails you send you employees to your personal email or whatever account you desired. Your employee cannot do bullshit excuse anymore when you have an evidence to catch them up anyway.