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Bug Not receiving email alert for thread reply.

Discussion in 'Support & Feedback' started by sheetal2009, Oct 12, 2016.

0
  1. #1
    I have the following options enabled in my profile. But still not getting emails to thread reply. However, I get email if someone PM me.

    Receive an alert when someone...
    • Replies to a watched thread
    Also have this option ticket for every thread I create.
    • Watch this thread...
      • and receive email notifications

     
    sheetal2009, Oct 12, 2016 IP
  2. malky66

    malky66 Acclaimed Member

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    #2
    Last edited: Oct 12, 2016
    malky66, Oct 12, 2016 IP
  3. sheetal2009

    sheetal2009 Well-Known Member

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    #3
    Just got email notification for your reply.
    Yes that one is already ticket. But not sure why I am not getting email notification for threads i post in website sale section. Not even showing alert in DP for those threads.
     
    sheetal2009, Oct 12, 2016 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    Click the "Watch Thread" option for your old ones. The preferences is just the default setting going forward. The email notifications are a per thread basis.

    You can also manage your watched threads in bulk here: https://forums.digitalpoint.com/watched/threads/all
     
    digitalpoint, Oct 12, 2016 IP
  5. sheetal2009

    sheetal2009 Well-Known Member

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    #5
    sheetal2009, Oct 12, 2016 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

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    #6
    A watch list doesn't necessarily mean an email alert. It can, but unless you set that thread for email alerts it won't.
     
    digitalpoint, Oct 12, 2016 IP
  7. sheetal2009

    sheetal2009 Well-Known Member

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    #7
    I have set it for email alert. I am not even getting alerts when logged in here for replies to thread in Website sale section.
     
    sheetal2009, Oct 12, 2016 IP
  8. digitalpoint

    digitalpoint Overlord of no one Staff

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    #8
    I'd double check the thread in question is on your watch list, and that individual thread is set for emails. Can you post a screenshot by chance?
     
    digitalpoint, Oct 12, 2016 IP
  9. sheetal2009

    sheetal2009 Well-Known Member

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    #9
    I have attached screenshot of the watched thread list. I am sure email alert for the thread is active as it come default for all my threads. Can't find a option to check it now.
     

    Attached Files:

    sheetal2009, Oct 13, 2016 IP
  10. sheetal2009

    sheetal2009 Well-Known Member

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    #10
    I think this issue resolved. Now getting email notifications. Will update if issue re-occur again.
     
    sheetal2009, Oct 13, 2016 IP
  11. digitalpoint

    digitalpoint Overlord of no one Staff

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    #11
    Strange, nothing changed on this end.
     
    digitalpoint, Oct 13, 2016 IP