Hi guys, I am not happy with Plimus at all. They are taking about 3 days to process an order, plus I am not receiving support reply within their specified period of 1 day. I do not know why there were so many positive reviews about them. But, if they take 3 days to process an roder worth $50 what do they do for orders worth more? or quantity orders? ~ I am totally unhappy.
Well, they are careful with new sign ups and would manually check all new orders probably for the first month and if there are no complains, you will go into automated mode and orders can be processed in under 5 minutes.
Eddy, Thanks for your response. I understand they are careful If I am new, but correct me. A US buyer, with a verified paypal, that used his account funds not credit card even and make a small $50 payment. Does that deserve all the hassle? Ok ..ignore that. Why they promise a reply for support queries in 1 day and I didn't get any response in 2 days and more? ~ Ok basically, they should advertise and promise what they can afford to do. Anyway, I contacted someone at Plimus, and hope he can get back to me. I can go through all the verification they want to speed things up. But, correct me if I am wrong. My customer won't wait forever until PLimus kindly process his order so I gave him the product he paid for.. and I didn't receive the payment. Isn't that a terrible situation to a vendor. Thanks Eddy, very much
Well, it basically happened for all new merchants and they don't make exceptions. It is not just the payment in question but they need to ensure that their merchants do not abuse the system by selling prohibited items.
Yes, Plimus support is not that good , and sometime they reply after months .. but the process is reliable , you will get your order don't worry and keep patience . You can also call them , Phone number sent to you . hope this will help! Regards, MicroBrain.
Thanks! Actually, I was not trying to call them anything bad. Just not happy with the support I am receiving. It is not as promised on their website, thats why I am frustrated.
I still remember my time with Plimus.They did the same with me, in initial days, but later the problem was solved a bit. But now i am no more using them.I rarely use their services.Check out 2CO, really great service. Arif
Wow Plimus just declined an order from a legitimate customer and he had received his product. What can I do now? The first few orders of every vendor are manually reviewed by our staff and a phone call may be required to confirm the order is legit before processing the order. This process is usually completed within minutes however we were unable to reach this customer by phone. If you have been in contact with the customer, please ask them to replace the order again with a phone number we can reach them at. Regards, Dana-Plimus Vendor Support Huh?!! Does that mean he will get double charged?! They should show some respect to my customers. Now read this story An order came after that, worth half the initial one vaue, and he had the same phone issue, but they sent him an email to re enter his email and validated the order, why they didnt do the same with that one?
Next time do not ship anything until the transaction is cleared. Apparently, the customer probably claims that he never placed an order when Plimus called them. He would certainly not be double-charged and any charge would be reversed.
No, he can't be like that. He is a customer that talks to me daily on Yim.. so I know him well, he just didnt feel good about putting a valid phone number. I guess all i can do is ask him to reorder, but they already left my order history with declined order in the first few orders, now watch they will begin to treat me differently, i think its as awful as having a chargeback. I didnt like that, I wished I had a clean order history without declined orders
Ah, probably the fake phone number caused the problem. I supposed that Plimus does not know that you know the customer in question and any fake information would raise a red flag as in most cases if someone have something to hide about their details, they would have bad intentions. The next time that customer place an order, you will get another red flag. In my case, I would be given the final say as to whether I would grant or decline the payment. Make sure that you make it clear to your customers to provide only real information and don't try to be funny with fake ones. For this, you can only blame your customers for the inconvenience and not Plimus, they are just doing what they can to protect you and the customer.
Well, that is very true. They contacted me and informed me that multiple declined orders might raise concern about my account, and have my account closed. Next time, I will make sure to have my clients put that information. But its too much privacy exposed, they have excuses too.
What info did they ask for? If it's name, address, cc info, email, maybe a phone number, that's fairly standard for online credit card transactions. The verifying of all orders by phone is a bit odd, I wonder if they have a problem with their charge back rate and got in trouble with their merchant bank?
The verification of orders by phone only happens for the first few transactions of new vendors, they do not do that for established vendors of theirs. In my case, all my incoming orders would go through the automated path but if they are flagged by their internal system, they would try to contact the customer to see if they ordered. If everything goes through phone verification, Plimus would indeed be losing a lot of money doing so.
Ahh ok, I've seen a number of vendors complain about this the last couple months where I hadn't really seen it mentioned previously. Was wondering if it was something new.
No, this practice is not new. However, there was new influx of DP members who have recently signed up with Plimus. You don't really see anyone using them here last year. I know of them much earlier because I sell shareware and they are actually quite well known around that circle.
I had problems with Plimus as a client It has been solved but I had to fight with them (rude words and so on - which is completly not a normal situation) As an internet marketer I will never use them
You really do not need to post the same thing on almost every single Plimus thread. I believe we all know your dissatisfaction with Plimus by now. These however seems to be quite an isolated case and none of my customers complained about using Plimus as they did with the other payment processors I've used before.