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No tech-logs in web interface

Discussion in 'Optigold ISP' started by samnaugler, Jun 15, 2006.

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  1. #1
    Logging in to /tech.html (should be out of the box) does not allow me to see the tech notes.
    I do not find this in the Web-Interface Set-Up as an option....anywhere else I should look?

    Sam
     
    samnaugler, Jun 15, 2006 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    It should be built-in. Make sure you have all the data files open on the machine that is acting as the web server.

    Also, isp.html is the newer replacement for tech.html
     
    digitalpoint, Jun 18, 2006 IP
  3. samnaugler

    samnaugler Peon

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    #3
    isp.html gives me "Sorry, no customers match your search criteria." (although with my login I can see employee info) for any username search, and tech.html gives me nothing under any "Call History".

    Perhaps it has to do with the web_security.fp5? (I remember a generic login to alter the settings on the auto-task box?)
     
    samnaugler, Jun 19, 2006 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    Did you double-check that all your .fp5 files are open on the web server machine? Also, how many records are in your "Web Security.fp5" file? (there should be 10)
     
    digitalpoint, Jun 26, 2006 IP
  5. samnaugler

    samnaugler Peon

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    #5
    There are 10 Records according to the Web_Security fp5. There are 20 files open on web machines's OG sessions. I don't know how to have it open more if need be as there is not the usual Main Menu with "Open All"...it seems to open a few when started, and then open the others that it needs when someone uses it for the first time post-start-up.

    Sam
     
    samnaugler, Jun 29, 2006 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

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    #6
    Try hitting CONTROL+1 to go to the main menu, then "Open All", then log out, and log in as the web user just to test it with all files open.
     
    digitalpoint, Jun 29, 2006 IP
  7. samnaugler

    samnaugler Peon

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    #7
    No change. I did ctrl-1 and open-all and it does the same thing. Weird.

    Sam
     
    samnaugler, Jul 12, 2006 IP
  8. digitalpoint

    digitalpoint Overlord of no one Staff

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    #8
    The other thing I would do is reinstall your web security files from the installer just to make sure no one accidentally messed with them.
     
    digitalpoint, Jul 13, 2006 IP