No one answers when I call Support!

Discussion in 'Optigold ISP' started by Gecko, Jan 7, 2005.

0
  1. #1
    I've been emailing support all today and yesterday trying to get things set up so that they can reverse engineer my files and provide a password for me, but when I try to call to get things moving faster, no one answers the support line.

    Any ideas why?
     
    Gecko, Jan 7, 2005 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

    Messages:
    38,334
    Likes Received:
    2,613
    Best Answers:
    462
    Trophy Points:
    710
    Digital Goods:
    29
    #2
    What is your support contract number?
     
    digitalpoint, Jan 7, 2005 IP
  3. Gecko

    Gecko Peon

    Messages:
    16
    Likes Received:
    0
    Best Answers:
    0
    Trophy Points:
    0
    #3
    Why do you need my support contract number to answer the telephone? Does that matter? Isn't the phone number on the website enough?

    Please, just hire someone, anyone, to answer the phone. It's gotta be better than that answering machine.
     
    Gecko, Jan 10, 2005 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

    Messages:
    38,334
    Likes Received:
    2,613
    Best Answers:
    462
    Trophy Points:
    710
    Digital Goods:
    29
    #4
    Everyone with a support contract has a unique phone number and contract ID. You would need a phone support contract in order to receive phone support.
     
    digitalpoint, Jan 10, 2005 IP
  5. Gecko

    Gecko Peon

    Messages:
    16
    Likes Received:
    0
    Best Answers:
    0
    Trophy Points:
    0
    #5
    Okay,

    So if I email you the key, can you send me a phone number or better yet have someone call me so I can get this reverse engineering process started?
     
    Gecko, Jan 10, 2005 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

    Messages:
    38,334
    Likes Received:
    2,613
    Best Answers:
    462
    Trophy Points:
    710
    Digital Goods:
    29
    #6
    You would need to ship all your data files.
     
    digitalpoint, Jan 10, 2005 IP
  7. Gecko

    Gecko Peon

    Messages:
    16
    Likes Received:
    0
    Best Answers:
    0
    Trophy Points:
    0
    #7
    Shawn,

    Again, not a problem, please tell me if I can place them in a zip file and email them to you or if you would prefer that I burn the files on a disk and overnight them to you. Either one, I don't care, just as long as I can get the process started.

    All I need from Digital Point is for someone to contact me and provide for me the proper instructions for getting the files to Digital Point and how long the turnaround is going to be along with the cost of everything. That's it, nothing more than that.

    Please help me get this situation resolved. thanks!
     
    Gecko, Jan 10, 2005 IP
  8. digitalpoint

    digitalpoint Overlord of no one Staff

    Messages:
    38,334
    Likes Received:
    2,613
    Best Answers:
    462
    Trophy Points:
    710
    Digital Goods:
    29
    #8
    The fastest option would be to zip them and upload them to your FTP server and email support the location. The other option would be to burn them and overnight them.

    The cost is a flat $100 fee.
     
    digitalpoint, Jan 10, 2005 IP
  9. Gecko

    Gecko Peon

    Messages:
    16
    Likes Received:
    0
    Best Answers:
    0
    Trophy Points:
    0
    #9
    Great! Now we're getting somewhere. Should I just email them to ?
     
    Gecko, Jan 10, 2005 IP
  10. digitalpoint

    digitalpoint Overlord of no one Staff

    Messages:
    38,334
    Likes Received:
    2,613
    Best Answers:
    462
    Trophy Points:
    710
    Digital Goods:
    29
    #10
    No, you would want to email the location to them, not the files themselves.
     
    digitalpoint, Jan 10, 2005 IP