No invoices for 2 days

Discussion in 'Optigold ISP' started by samnaugler, Mar 17, 2006.

  1. #1
    Billing has complained that invoices have not appeared at their printer for the last two days.

    My auto-tasks box's session appears to be running fine. Hourly exports are on time. Overnight cancellations and overdue bills are working. The date on the "Create Invoices" time is 8:23pm last night, same time as the date info on the Windows spool\printers folder. A test page prints fine. But no invoices.

    There are invoices with a "Sent On" date of yesterday (and the day before) listed as "Open".

    I am at the brainstorming stage now so I thought I would get this post up in case there are any ideas (some "Don't print" box I might have inadvertently pressed).

    What is the function of "Start Tasks" and "Loop Now" (in the context of existing invoices/stuff that is not set to run till tonight?)
     
    samnaugler, Mar 17, 2006 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    If you look at your Audit Trail Reports -> Invoices Sent (under Maintenance & Preferences), does it show invoices being printed in the last 2 days?

    Could at least narrow it down by checking that... if Optigold *thinks* it printed (like the document was sent to the print spool), it will be logged there.
     
    digitalpoint, Mar 17, 2006 IP