I recently switched host and switched registrar to the new web host. before the switch, I had contacted them and was told I own the domain name and is free to transfer it. After the switch, I couldn't find my domain secret, doesn't that mean I do not own the domain name? well, I emailed them 30 mins ago, still no reply. why is it that web hosts always reply to potential customers first and leave their current ones rotting? The 2 web hosts I had always gave fast replies until I signed up and once my account is all setup, their replies seems slower and slower.
Ok, guess I was wrong (I hope). They gave me my domain secret after I contacted them. For a moment, I thought my domain got hijacked.