Newgg Sales Not Tracking

Discussion in 'Commission Junction' started by DSL, Jan 7, 2008.

  1. #1
    I've had 4 verified sales through Newegg since late October, yet no commission for these test sales have ever been credited to our account in CJ. I notified Newegg about this and the response I got was "do you have the invoice number?" Of course I do, and I sent them one. I immediately received a reply that the transaction was processed. I then emailed back to ask about the other sales, and again the Newegg representative asked me for the invoices for these orders. I replied still withholding the other known sales invoices, inquiring about sales that possibly came through that I didn't have a record of.

    This is the EXACT reply from the Newegg representative:

    I am not sure how to trace the missing orders for you unless you can provide me with an order #.
    Have you tried to contact a CJ technical person?

    I find it interesting that Newegg says that they rely on CJ for tracking, but then they turn around and ask the publisher for tracking information, which of course you won't have for any orders placed by someone other than yourself.

    So we must assume that Newegg tracking is broken as the rep herself states she has no way of tracking orders for publishers UNLESS THEY HAVE THE INVOICE OR ORDER NUMBER THEMSELVES!

    Looks like it's time to drop Newegg from my account. No sense in sending them any more free money!
     
    DSL, Jan 7, 2008 IP
  2. hanji

    hanji Peon

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    #2
    I had a commission with NewEgg last week.. all seemed to have worked for me. I normally don't get a lot of NewEgg sales.

    hanji
     
    hanji, Jan 7, 2008 IP
  3. Johu

    Johu Peon

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    #3
    Bought some RAM off of NewEgg through my link a few weeks back, and nothing tracked. Any other CJ transactions I've made (whether self-purchases, or test purchases) have all tracked.
     
    Johu, Jan 7, 2008 IP